cybersmart stealing my gigs!

[cavedog]

Hey huys I just want to warn you all about cybersmart over deducting the GIGS. I downloaded a file of 400mb via http When I check my usage it shows I have used 1GB of international. Strange since I use my telkom account most of the time. So I only used 400mb on my cybersmart account. I called them and they tell me sorry its correct and they hang up the phone. I was furious.

I thought maybe Im going to transfer my line to WebAfrica. Im on a oneprice account with cybersmart right. So I need to fax through the cacellation. But they told me when I do that my adsl line will completely removed and I have to apply for a new line via telkom!!! I ask them if I could just transfer my line to WebAfrica and then cancel my account and he replied saying NO you are goint to have to pay a penalty!

So wtf must I do now.

Thanks for the help guys.

 

[cavedog]

Another thing that confirms that they are doing something wrong is I have the 20GB local capextender with them too. I have a 384kbs connection. Acording to them I have used 6.19GB of local with my 384kbs line in 1 day (24 hours). On local torrents. ITS IMPOSSIBLE!

 

[psivius]

Looking at the logs do they correspond to your usage patterns?
And are you absolutely certain no one else has your account login information?
Even so I would suggest you change your account password.

I agree, CyberStupid has no customer relation skills whatsoever.

 

[StevenC]

Cybersmart claim that your account is locked in to your location, so it is impossible to use it somewhere else.

Whether that is true or not, I dont know.

Also, there absolutely inane ToS agreement sucks. No other email and no other accounts allowed? Lolwut?

 

[ld13]

@cavedog - A screenshot with that 6GB usage in one day would be nice thx What time of the month did you order this local capextender by the way?

Cybersmart claim that your account is locked in to your location, so it is impossible to use it somewhere else.
Whether that is true or not, I dont know.

100% True - The only part of their TOC they enforce.

Also, there absolutely inane ToS agreement sucks. No other email and no other accounts allowed? Lolwut?

This has been discussed into the ground already. Their TOC makes sense for them, and they don't really enforce it in any case - so why worry/complain?

 

[cavedog]

Ill go and get a screenshot quikly. I have the account since sep last year and the capextender since it was launched.

 

[hexium]

Are you using a wireless router?