Daily charges from airtime CellC - BB user

[LynieZA]

I have daily charges from air time although using BIS. I have not activated BIS as I am extremely unhappy with service rendered. I have also requested that CellC de activate other internet connectivity to enable me to see where the additional cost per day comes from. As far as I can tell, this has not been done as there is still charges around the clock - remember no BIS as yet! I have been told that the charges is for WhatsApp (can't access it) and "prime" sms. But no further detail can be supplied. The problem is yet again been escalated to IT department and I am still waiting for a positive respond!! Is there anyone else who has the same problem??