Dashboard Broken Again :(

[Fulmine]

Dashboard Broken Again

Shaun pleas can the guys have a look not displaying usage / remaining MB's.

 

[Lud]

My Dashboard show "0" remaining for the last 60 days. Re-installed drivers and Dashboard.
No luck please help!

(USB connection on desktop modem)

Ludwig

 

[pardus]

http://mybroadband.co.za/vb/showpost.php?p=3038227&postcount=2

Should be fixed by the 24th

 

[Dusk]

Confirmed , dashboard broken .

 

[SirFooK'nG]

yeah mine did an update this morning and gives an error now.

"Dashboard Failure" - "failed to load main application component, contact your supplier for support!" OK

 

[Lud]

Dito

"Dashboard Failure" - "failed to load main application component, contact your supplier for support!"

Mine update last night with my bandwith that I pay for.
Do iBurst customers pay for iBurst faults?

Busy losing this customer!

 

[Gekco]

Resolution ??

Dito

"Dashboard Failure" - "failed to load main application component, contact your supplier for support!"

Mine update last night with my bandwith that I pay for.
Do iBurst customers pay for iBurst faults?

Busy losing this customer!

Had received an e-mail from my brother at work this morning.
His iBurst is also down after the "Dashboard" downloaded an upgrade.
Shaun?

 

[Gekco]

How to fix?

OK - Just spoke to him now and he is P#ssed to say the least.

I know you can set it up as a 'network connection' but I do not have the time to go over there and reconfigure it.
I am not affected by this as I my connection goes via a Router.

So what is the resolution on this?
It seems that all those affected by the dashboard "upgrade" are now effectively without internet?
And thus will not be able to receive an 'update' to 'fix' whatever went wrong?

How much testing goes into software like this before it is deployed live?

 

[SirFooK'nG]

Nah I can connect without the dashboard. Under network connections > iBurst PPPoE, just right click, connect.

 

[Gekco]

Nah I can connect without the dashboard. Under network connections > iBurst PPPoE, just right click, connect.

That would work.

My point is how is iBurst intending to get this message out to all the users that have been affected?
They now seem to be without connectivity. No E-Mail & no upgrades...
Also a lot of people have never even opened 'network connections' that are working from a a stand alone PC from home.
The "Dashboard" is the software that they use to connect to iBurst and is the only way they know how...

Unless there is some other way to resolve this?
Is this a problem on the Client PC or with the iBurst system?
If the problem is on the software 'upgraded' on the Client PC I don't see how they can fix this?

 

[SirFooK'nG]

I think this one has taken a nice bite out of their arses Probably were not prepared for it ... eish from bad to worse !!! I'm glad I'm not on their helpdesk

Wonder how the billing run is going?

 

[Gekco]

I think this one has taken a nice bite out of their arses Probably were not prepared for it ... eish from bad to worse !!! I'm glad I'm not on their helpdesk

Same here
Almost like a 'Windows Update' what causes Windows to stop working...
Not quite as bad. But almost...

 

[Gekco]

Nah I can connect without the dashboard. Under network connections > iBurst PPPoE, just right click, connect.

That sorted it out for my brother thanks.

But any news from iBurst on the cause and resolution of this issue?
Or is that support phone number being abused today?

 

[iBurst]

Hi all.

The Dashboard is still under optimisation.

We are hoping for a final tweak through the night. This will only affect Dashboard users and not router setups.

Thanks for the feedback.

 

[Gekco]

So is the problem on the software on the Client PC's or on the iBurst system as such?
Once the dashboard has been 'optimized' will the users that received the 'Upgrade' be able to use the Dashboard that is currently not working on their machines?

 

[iBurst]

We are working on all clients to get connectivity and thereby we will push the upgrade across the connection they will establish.

We need a connection for this to occur.

iBoss is getting into place and this is just some of the labour pains we need to experience to the full and fluid system is in place.

 

[Gekco]

Just to clarify for anyone reading this later this evening or tomorrow...

Will the users affected need to firstly establish a connection via 'Network Connections' or other means apart from the Dashboard to get this working again?
(And then Download a new version of the Dashboard if they want to continue using it...)

Or will the Dashboard be able to establish the connection?

 

[Spiffy]

First my dashboard showed 0KB's left, and now I also get the 'Failed to load main application component' error, but I got connected through 'Network Connections'.

The thing that bothers me is that on the iburst site, it says on the bandwidth usage page that I uploaded 800MB this month while only downloading 50MB. How can this be right? and will I be charged for pay-per-use even though I did not reach my cap?

 

[Geek_wannabe]

I also have the "failed to load application" error.

 

[diegoa]

My dashboard updated fine, but if I continuously click update it, it tries to re-download the last update even though I got the latest. Usually it should say "you have latest version. no update available"