Data access problems????

[Ratau]

Looking at the topics on this forum the problem seems to be MUCH bigger than what Vodacom are willing to admit!

Since 7 April I started keeping log on when and at what time I called 155 to solve the data problem of low signal strength; break in data transfer or connection.
I wrote down several reference numbers for calls logged to the data centre. Except for one none was attended to or any conformation from the data team of solving my problem.

I was told by a senior consultant to take my Vodafone modem and three PC’s to Vodacare for checking as he believe the equipment seem to be faulty. After checking my equipment the data consultant at Hatfield Vodacare told me he could not find any problem with the PC’s or the modems (One integrated on my laptop).

The past weekend I purchased a MTN simcard for R2 and loaded the card with a bundle converted to data. The connection was swift and I used up all the data I purchased over two days. I experienced no disconnection and the transfer speed was the best I ever seen.

This morning I went on Vodacom Account Manager and found interesting information, several new sessions like once a minute in some cases ten or more in a row within a period of 15 to 20 minutes.

I get the impression the network can’t cope with the demand and Vodacom can’t solve the problem.

__________
Danie

 

[SoTrue]

Danie, do you use your data service in the Hatfield area? I have reported serious access problems in this forum and also to 155. Main problem is frequent disconnects during the day (every few minutes, even seconds) while the signal (according to VMC) is excellent. It seems to get better after 17:00. It's not my equipment or software, as the same setup works perfectly at home and elsewhere.

 

[Ratau]

Hatfield is the nearest Vodacare to me, I live in Mountain View.

The frequent disconnections and access problems started about six months ago. I believe the service in our area is overcrowded and can’t cope with the demand. Early mornings are better for connection but the disconnections are still there. Same here, if I move to Montana everything works perfectly.

Vodacom is taking money from their customers that pays for a poor service but the wheel are turning. My contract ends 17 June. I defiantly moving to prepaid; Telkom or MTN .
Vodacom is only interested in new contracts and don’t care about the customers that supported them for 8 or 10 years. New technology gives customers the opportunity to move on.