Data - Afrihost says I am using much more than I think I do

broken1

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I am on holiday at the coast and using Afrihost mobile on my iPhone5 (linked to my MTN contract).

I thought my 2gb package would be plenty but within the first two days had depleted it all. At the time I figured maybe I had used it and wasn't the wiser. I promptly bought another 1gb package and reset the data counter on my iPhone.

As it stands now, my iPhone says I have consumed 367mb since the reset while the clientzone has almost 830mb of usage clocked up on that 1gb package.

I do understand that the phone data logger might not be 100% accurate but I wouldn't expect such a discrepancy. Also, I don't expect to have used a gig do data in two days. I have not loaded any YouTube videos, have received very few emails, a couple of whatsapp's (with a couple of photos but not more than 10) and the usual amount of social media.

I guess my question is:
> Is anyone else noticing extra ordinary data usage?
> Is there anyway I can actually query it? (The difference between what my phone thinks I have used and what afrihost thinks I have used)
> What are my next steps?

I am thinking of buying a normal MTN bundle and seeing if that gets consumed at the same rate as the phones data logger or at the 3x that the afrihost data is being used at to see if there is any trend

Thanks for any help thank can be offered.
 
I have a 1GB Afrihost bundle for my Android phone. There is nothing wrong with my usage - if anything I'm not using it fast enough. Hopefully someone with more experience with an iPhone have some idea about what might be going on.
 
This is a very difficult situation. All I can suggest is that you contact live chat support via Afrihost.com and tell them of the problem.
 
I am using an iPhone 5S since the 9 Dec, loaded a 500mb data bundle that I bought using MTN Loyalty Points and I have only used about 138mb so far. iPhone data counter and MTN Data balance tie up almost exact. Just a few mb out because MTN balance wont update exact real time.
 
I am using an iPhone 5S since the 9 Dec, loaded a 500mb data bundle that I bought using MTN Loyalty Points and I have only used about 138mb so far. iPhone data counter and MTN Data balance tie up almost exact. Just a few mb out because MTN balance wont update exact real time.

That's what I expect - a small difference due to timing and not a massive difference.

I will try contact client support but to be honest I find the social media team to be way ahead of the online chat guys when it comes to queries.

Afriman/Afriguy - can you offer any guidance or assistance?
 
Morning.

Are you all having the same problem? We can try have look at our logs and try see if we can spot anything. Please send me a PM with your username.
 
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