Data bundles not activated

[[email protected]]

I buy a top-up data bundle every month when my standard data bundle is about to run out. Since November however the bundle does not activate even though the transaction is created and visible on the website. I logged a call with Vodacom on 21 November, and have since spoken to 3 agents. Apparently my call was forwarded to the accounts department, and for 2 weeks I have heard nothing. Now I am about to be billed at out of bundle rates for November, and the cycle is about to repeat itself for December.
Any advice on how to get action on the call? Continuing to call 111 appears to be an exercise in futility

 

[VC-1]

[email protected] - The OLD SCHOOL LESSON/RULE in resolving Vodacom problems are NOT by calling customer services or any of these forums. The following protocol has a greater chance of success as with all other problems with big corporations anyway.
Here we go.
a) Call 082111 making sure that you insist on a Service Reference Number after explaining your problem.
b) Allow 7 days for resolution.
c) If not resolved within the 7 days. Send a PROPERLY CONSTRUCTED Email to [email protected] with the Service Reference Number being the first word of your subject followed by your cell number and problem.
d) Someone from the office of the CEO will contact you to resolve.
Resolving problems with Vodacom in this manner really works well, try it.
Post the result please.

 

[[email protected]]

Thanks for the advice Ivanr. I have sent a properly constructed email to [email protected] as per your advice. I will post the result.