Data usage and false information

[CellNotC]

Hi

Trying to use the 082 111 & 082 155 for support with no luck. The first person I speak to is very helpful and understanding, then they try to put me through to speak to "someone that will help me log a query", but the person on the other side picks up and put the phone down, leaving you with a voice to rate the service. I'm so frustrated right now.

My data got used last month and kept buying data twice. My Voda App showed I had 8GB data, assuming 4GB for my contract and 4GB for the night owl. My account ended at R2028. I was just now informed that my contract doesn't include night owl. Now:
1) No one told me this when I upgraded my account
2) Why does the APP show my data as if I have night owl data, but still uses my normal data?

How do I log a query if no one is willing to speak to me on the other end. Right now I'm so so sorry that I didn't move to another carrier when I had the chance to do so. And when is Vodacom ever going to give something back to their loyal contract users. I've been with Vodacom for many years and it feels like the past two years has been a backward step in service.

Regards
Martin

 

[Conkill]

Join the club, had that exact experience today, called vodacom because I have no internet for some reason, anyways i call the number from their website for business support, answer all their stupid question oh wait twice it failed to registed the number and then sayd good bye please try again, which made me restart the call.

Ok so finally got thru or past that hurdle, then another couple of question and finally after 10mins I got thru to someone customer support , which is actually the people you want to speak to, so this person response was can I put you thru to the correct department or you could phone them directly and then gave me the number I just called, So I said yes ended back at the same question I just answer 5min's ago, answered them again and well after 20min's I finally gave up.

 

[marioat1]

When Vodacom changed to Red we should have known to move.

 

[VC-1]

Hi

Trying to use the 082 111 & 082 155 for support with no luck. The first person I speak to is very helpful and understanding, then they try to put me through to speak to "someone that will help me log a query", but the person on the other side picks up and put the phone down, leaving you with a voice to rate the service. I'm so frustrated right now.

My data got used last month and kept buying data twice. My Voda App showed I had 8GB data, assuming 4GB for my contract and 4GB for the night owl. My account ended at R2028. I was just now informed that my contract doesn't include night owl. Now:
1) No one told me this when I upgraded my account
2) Why does the APP show my data as if I have night owl data, but still uses my normal data?

How do I log a query if no one is willing to speak to me on the other end. Right now I'm so so sorry that I didn't move to another carrier when I had the chance to do so. And when is Vodacom ever going to give something back to their loyal contract users. I've been with Vodacom for many years and it feels like the past two years has been a backward step in service.

Regards
Martin

Take a look at your PM