Ikamva Lisezandleni Zethu is a South African non-profit organization focused on the empowerment of youth through education, e-literacy training and career guidance.
The Database & Technology Intern will work under the guidance of the Database Coordinator. He/She will primarily assist the Database Coordinator with database administration, and to a lesser extent assist the Tech Coordinator with IT administration. By extension, the intern will support the Tech and Database Assistant. Based in Cape Town
The Intern will be responsible for data entry and report consolidation at IkamvaYouth; providing technical assistance to end users in resolving database issues (Ed-admin and Salesforce) by fielding telephone calls and email communications, answering questions, diagnosing problems and performing troubleshooting activities. He/she will implement escalation and resolution procedures, as well as train end users on how to use the databases.
Database
IT infrastructure and collaboration software
Qualifications and competencies
Interested applicants should submit their Curriculum Vitae and a cover letter via email to [email protected] with the subject heading “Database Intern” by the 3rd of April 2017 . Only shortlisted candidates will be contacted.
The Database & Technology Intern will work under the guidance of the Database Coordinator. He/She will primarily assist the Database Coordinator with database administration, and to a lesser extent assist the Tech Coordinator with IT administration. By extension, the intern will support the Tech and Database Assistant. Based in Cape Town
The Intern will be responsible for data entry and report consolidation at IkamvaYouth; providing technical assistance to end users in resolving database issues (Ed-admin and Salesforce) by fielding telephone calls and email communications, answering questions, diagnosing problems and performing troubleshooting activities. He/she will implement escalation and resolution procedures, as well as train end users on how to use the databases.
Database
- Data entry on the databases (Ed-admin and Salesforce).
- Prepare data in excel for reporting purposes.
- Quality checking around accuracy of data input by branches and implementing partners
- Provide training and support to staff members & implementing partners
- Resolution of user queries
- Provide technical support and training to users
IT infrastructure and collaboration software
- Assist in setting up equipment for new staff (software installation & updates) & events.
- Regular virus checks
- Provide help-desk support
- Provide training to users of collaboration software (google apps, webex, Skype, dropbox, etc.)
- Create new user accounts (email, dropbox, website and ed-admin).
Qualifications and competencies
- Relevant Diploma or Degree
- High ability to work independently with good time management skills
- Patience and ability to train and support colleagues with a wide range o f technical competencies
- Proven ability to multitask and work to strict deadlines;
- High level of integrity and commitment to work
- Proficient in use of MS Word, MS Excel and understands how Google Apps
Interested applicants should submit their Curriculum Vitae and a cover letter via email to [email protected] with the subject heading “Database Intern” by the 3rd of April 2017 . Only shortlisted candidates will be contacted.
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