Dead IPs'

[MrH]

The problem is that those guys arent infomred about these tyes of problems there. None of them know what a dead IP or Cap of Death is. Plus they are used to dealing with peopel just a bit stupiud er than them, the type who use IE and install the bundled Norton that came with their PC and still pay for it.

Maby if the user base werent so stupid the support would be better.

But who is going to inform helpdesk since we all know that Shaun Green and others from wbs read these threads, yet no replies from him or any other wbs techie, therefore the conclusion I come to is that since the technical staff have no clue to the problem how can we expect the helpdesk staff to know what a dead IP is caused by.

 

[Ekhaatvensters]

You're probably right. Almost noone at Iburst probably knows how to slove this problem. Infact Im geussing they just cant solve it atm.

Hence the reson for the new IP range they seem to be rolling out perhaps?

Could some people on the new IP's tell us if they get any dead IP problems in the future? It would be great to have the problem solved.