Sign up with GoogleHi all.
Just wanted to know if any of you have had any serious issues with motor dealerships and how you went about dealing with it.
Back in 2012 we traded in my dad's old baby BMW as a deposit on a brand new Trailblazer. Deal was done in early December with intent to pick up on 4 January 2013 so it could be registered as a 2013 model.
We first looked at the 2.8 turbo diesel. We were quite happy with it. With requested extras we were quoted roughly 380k. I was shocked at how low it was as the list price was closer to 420k if I'm not mistaken. I even queried it and was assured it was correct. Bank approved it instantly because it was such a good deal. A day later we get a call that the quote was in fact wrong. This is where I should have immediately cancelled the deal and went elsewhere. In fact the only reason I stayed with them was they were giving me about 7k more on the trade in than anybody else. (Yes I'm aware I could have probably held them to the incorrect quote)
With the news of the incorrect quote we settled on the 2.5 turbo diesel. Extras were :
Touch screen satnav system from Grid Electronics that I was assured would be considered factory fitted and carry the normal factory warranty.
Reverse camera.
Bonnet guard and windshields.
Front bull bar courtesy of the dealership.
I'm still waiting for the bull bar but that's another story ....
We were assured of a complete vehicle at pick up. We only got this 3 months later after much frustration.
Our personalised number plates took over 3 months to get transferred by the same incompetent sales lady who gave us the incorrect quote.
Numerous things went wrong with the car and every time it had to go sit there for 3 or 4 days. Not once were we given a courtesy car to use during this time. Other dealerships refused to touch their work.
They even broke off one of the panels while working on the car. When I made them fix it they stuck it up with 2 way tape and gave it back to me. I only found that out when I took it to another dealership to query it.
Last year I had an accident with my Corsa bakkie. They're the only GM I know of in Durban with a body shop so I sent it there expecting a high quality of work.
My bakkie sat stripped in pieces for over a month while their machines were broken. During this time repeated assurances were given to both me and my insurance company that the repair was progressing well. In the mean time my bakkie was gathering dust.
I specifically told them that the gearbox was damaged based on what I saw after my accident. They assured me all was fine. When the entire repair is done that's when they decide the gearbox links are damaged and have to be replaced. This caused another week of delays.
Complaint after complaint fell on deaf ears and nobody senior from management has gotten back to me. Yes they gave me a crappy Figo to use when my insurance bakkie had to be returned but that's not the point.
Car had to go back with issues on the camera and they're now insistent that it only has a 1 year warranty. Warranty period was one of the very specific things I queried before we took it as an extra. The car has been sitting there since Tuesday and it still isn't sorted out.
All in all stay away from Key Pinetown.
Has anyone had similar issues and how did you resolve them?
Just wanted to know if any of you have had any serious issues with motor dealerships and how you went about dealing with it.
Back in 2012 we traded in my dad's old baby BMW as a deposit on a brand new Trailblazer. Deal was done in early December with intent to pick up on 4 January 2013 so it could be registered as a 2013 model.
We first looked at the 2.8 turbo diesel. We were quite happy with it. With requested extras we were quoted roughly 380k. I was shocked at how low it was as the list price was closer to 420k if I'm not mistaken. I even queried it and was assured it was correct. Bank approved it instantly because it was such a good deal. A day later we get a call that the quote was in fact wrong. This is where I should have immediately cancelled the deal and went elsewhere. In fact the only reason I stayed with them was they were giving me about 7k more on the trade in than anybody else. (Yes I'm aware I could have probably held them to the incorrect quote)
With the news of the incorrect quote we settled on the 2.5 turbo diesel. Extras were :
Touch screen satnav system from Grid Electronics that I was assured would be considered factory fitted and carry the normal factory warranty.
Reverse camera.
Bonnet guard and windshields.
Front bull bar courtesy of the dealership.
I'm still waiting for the bull bar but that's another story ....
We were assured of a complete vehicle at pick up. We only got this 3 months later after much frustration.
Our personalised number plates took over 3 months to get transferred by the same incompetent sales lady who gave us the incorrect quote.
Numerous things went wrong with the car and every time it had to go sit there for 3 or 4 days. Not once were we given a courtesy car to use during this time. Other dealerships refused to touch their work.
They even broke off one of the panels while working on the car. When I made them fix it they stuck it up with 2 way tape and gave it back to me. I only found that out when I took it to another dealership to query it.
Last year I had an accident with my Corsa bakkie. They're the only GM I know of in Durban with a body shop so I sent it there expecting a high quality of work.
My bakkie sat stripped in pieces for over a month while their machines were broken. During this time repeated assurances were given to both me and my insurance company that the repair was progressing well. In the mean time my bakkie was gathering dust.
I specifically told them that the gearbox was damaged based on what I saw after my accident. They assured me all was fine. When the entire repair is done that's when they decide the gearbox links are damaged and have to be replaced. This caused another week of delays.
Complaint after complaint fell on deaf ears and nobody senior from management has gotten back to me. Yes they gave me a crappy Figo to use when my insurance bakkie had to be returned but that's not the point.
Car had to go back with issues on the camera and they're now insistent that it only has a 1 year warranty. Warranty period was one of the very specific things I queried before we took it as an extra. The car has been sitting there since Tuesday and it still isn't sorted out.
All in all stay away from Key Pinetown.
Has anyone had similar issues and how did you resolve them?
