Jack Goa
Well-Known Member
Hi guys, looking through the forums, I always notice how we all get stuck on the phone with Telkom.
Thing is, like they say, if you want something done right, do it yourself...
What I have learned from experience, and by experience I mean, I've dealt with them so much that I sort of have an understanding how their system works.
- Insist on service/answer. The operator cannot hang up on you, especially if you asked for their name at the beginning of a call.
- When they say they will do something, ask what the next step is going to be. If it sounds dodgy, insist they do something else, log another complaint or ask to speak to a different operator.
- Always ask when you can expect an answer.
- Phone diferent deparments with the same complaint, often these dumb operators say they will sort it out just to get you off the line, and three days later you realise nothing has been done.
- Keep phoning back... and again.... and again.... and again...
This way you will get the service you require, trust me it works every time.
All it takes is patience and an ear harness for your phone (helps to have a speakerphone so you can have your hands free to get on with your work while you wait)
It's like dealing with a child, no use you get irritated and frustated, as they do not actually know better. Do the thinking for them and tell them what to do..
Oh and BTW ..... TELKOM SUX!!!!!!!!!!!!!!!!
Thing is, like they say, if you want something done right, do it yourself...
What I have learned from experience, and by experience I mean, I've dealt with them so much that I sort of have an understanding how their system works.
- Insist on service/answer. The operator cannot hang up on you, especially if you asked for their name at the beginning of a call.
- When they say they will do something, ask what the next step is going to be. If it sounds dodgy, insist they do something else, log another complaint or ask to speak to a different operator.
- Always ask when you can expect an answer.
- Phone diferent deparments with the same complaint, often these dumb operators say they will sort it out just to get you off the line, and three days later you realise nothing has been done.
- Keep phoning back... and again.... and again.... and again...
This way you will get the service you require, trust me it works every time.
All it takes is patience and an ear harness for your phone (helps to have a speakerphone so you can have your hands free to get on with your work while you wait)
It's like dealing with a child, no use you get irritated and frustated, as they do not actually know better. Do the thinking for them and tell them what to do..
Oh and BTW ..... TELKOM SUX!!!!!!!!!!!!!!!!
Thanks for the effort Jack, I don't mean to crash your thread.
)
what?