Dealing with useless customer care.

Halfway through Tuesday and received no communication or delivery.

Guess I'll be cancelling soon.
 
Got a call today from Vodacom that they cancelled my upgrade again because of system error - and I must do it again.

Took me a helluva long time on hold to get through to cancellation - then they want to know why I'm cancelling :rolleyes: They said yes they could see the cancellation of the upgrades, but if they give me their word it won't happen again will I try again.... yeh...sure... because the person last week didn't give me their word already.

I have subsequently cancelled the contract, and converted to prepaid. (which apparently will only happen if I turn my phone of for 24 hours on the 31st - and then reload with airtime immediately when I turn it on :wtf:)
 
xrapidx said:
Got a call today from Vodacom that they cancelled my upgrade again because of system error - and I must do it again.

Took me a helluva long time on hold to get through to cancellation - then they want to know why I'm cancelling :rolleyes: They said yes they could see the cancellation of the upgrades, but if they give me their word it won't happen again will I try again.... yeh...sure... because the person last week didn't give me their word already.

I have subsequently cancelled the contract, and converted to prepaid. (which apparently will only happen if I turn my phone of for 24 hours on the 31st - and then reload with airtime immediately when I turn it on :wtf:)
Click to expand...
And then you can only port to another network in 90 days isn't it as changing from contract to prepaid counts as a port?
 
xrapidx said:
Got a call today from Vodacom that they cancelled my upgrade again because of system error - and I must do it again.

Took me a helluva long time on hold to get through to cancellation - then they want to know why I'm cancelling :rolleyes: They said yes they could see the cancellation of the upgrades, but if they give me their word it won't happen again will I try again.... yeh...sure... because the person last week didn't give me their word already.

I have subsequently cancelled the contract, and converted to prepaid. (which apparently will only happen if I turn my phone of for 24 hours on the 31st - and then reload with airtime immediately when I turn it on :wtf:)
Click to expand...

Just be warned, that it might just happen halfway through a call on a date you are not expecting...

I cancelled my VC contract about 3 years ago, and converted to prepaid. I had about 300 minutes remaining and half way through a call on the day before the end of the month it just cut me off... no warning or anything and i had to go get airtime to continue the call.
 
marioat1 said:
And then you can only port to another network in 90 days isn't it as changing from contract to prepaid counts as a port?
Click to expand...

Probably going to leave this number prepaid with them - and get a Dual Sim phone. I like the coverage, but the service has turned to ****.


ToxicBunny said:
Just be warned, that it might just happen halfway through a call on a date you are not expecting...

I cancelled my VC contract about 3 years ago, and converted to prepaid. I had about 300 minutes remaining and half way through a call on the day before the end of the month it just cut me off... no warning or anything and i had to go get airtime to continue the call.
Click to expand...

Thanks - I've got about R600 on the account - gonna convert it to data and blow through it.
 
Tweet them, or facebook - they respond horrifically fast using one of those methods.
 
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