Dear Customer......

[Lord Farquart]

I logged a call with Telkom around the middle of last month regarding my ADSL line being almost useless. Since the 18th I have been receiving dailySMS messages from them that they will attend to the problem shortly and I will be receiving an out of service rebate for the downtime.

How long does Telkom take to attend to a problem? Maybe it is time to move on????

 

[Purply]

In my experience usually within 5 working days, at least that's how it all went down the past 3 times I had adsl tech coming out.

 

[The_Ogre]

You'll receive that message every day until the fault has been resolved. Its an automated thing.

 

[Lord Farquart]

I have received 17 so far.

 

[biometrics]

I have received 17 so far.

I got about 30 before it stopped even though the ticket had been closed. Was a few months ago.

 

[bekdik]

pm telkomsa

In my case Charl responded and sorted me out within hours!

 

[Lord Farquart]

pm telkomsa

In my case Charl responded and sorted me out within hours!

telkomsa or telkomza? The latter I have given up on.

 

[Lord Farquart]

My line is still down, but the messages have stopped. I have escalated it and phoned, with no luck. Let me try and find this Charl guy.

 

[Lord Farquart]

OK. Found out Charl is TelkomZA. Will post feedback if any.