I am an unhappy customer. For the last two weeks, I've had constant disconnections, service interruptions, and a whole lot of time sitting around waiting for the internet to actually work. Since I'm a freelance journalist working from home, being connected to the internet is pretty much the most important part of my job. If I'm not online, I can't liaise with my editors, do any research, or submit assignments. If I can't work, I don't get paid.
As a customer, I don't care if there was a cable break. I don't care if someone over at iBurst HQ accidentally ripped a hole in the time-space continuum, spilling velociraptors and seven shades of triassic fury upon the heads of your help desk staff (although it would explain why they never seem to answer the phones). What matters to me is that, in a day or two, you're going to take R600 out of my bank account for a service that was, frankly, ****.
Oh, I'll probably get one of those simpering, insincere "we apologise for any inconvenience" emails with my billing statement. What's iBurst sorry for? You're still banking everyone's cash. I might even get one of those offers for an extra 200 MB or so of bandwidth, "for my inconvenience", and be expected to feel really special about that because you're so magnanimous and stuff. Well, I won't. I barely (well, don't) get through my 8 GB package each month. Bandwidth means nothing to me. Money does, especially money that's being taken in exchange for rubbish service. It's a bit like being robbed, really.
If I cancel the debit order on my account now, I'll probably be blacklisted on some really important financial ratings board, and some sort of charge brought against me. But iBurst can default on their service as much as they like, and... well, nothing. Oh, except "sorry for your inconvenience" and "here's some bandwidth, lol". In what imaginary dimension of existence is this fair?
I want my money back. Then when iBurst says they're sorry, it'll actually mean something.
As a customer, I don't care if there was a cable break. I don't care if someone over at iBurst HQ accidentally ripped a hole in the time-space continuum, spilling velociraptors and seven shades of triassic fury upon the heads of your help desk staff (although it would explain why they never seem to answer the phones). What matters to me is that, in a day or two, you're going to take R600 out of my bank account for a service that was, frankly, ****.
Oh, I'll probably get one of those simpering, insincere "we apologise for any inconvenience" emails with my billing statement. What's iBurst sorry for? You're still banking everyone's cash. I might even get one of those offers for an extra 200 MB or so of bandwidth, "for my inconvenience", and be expected to feel really special about that because you're so magnanimous and stuff. Well, I won't. I barely (well, don't) get through my 8 GB package each month. Bandwidth means nothing to me. Money does, especially money that's being taken in exchange for rubbish service. It's a bit like being robbed, really.
If I cancel the debit order on my account now, I'll probably be blacklisted on some really important financial ratings board, and some sort of charge brought against me. But iBurst can default on their service as much as they like, and... well, nothing. Oh, except "sorry for your inconvenience" and "here's some bandwidth, lol". In what imaginary dimension of existence is this fair?
I want my money back. Then when iBurst says they're sorry, it'll actually mean something.
