Dear Mr. White :
You say the problems being experienced are by a few, they ARE STILL A PROBLEM MR. WHITE AND WILL NOT GO AWAY WITHOUT YOUR COMPANY (TELKOM) DOING SOMETHING ABOUT, get with the program. And Instead of this 'and I'm going to be very blunt here' useless cut and paste dribble posted (08/07/2003) which does nothing to address the problem and seems only to glorify TELKOM and its efforts in the ADSL arena,please use your position in TELKOM as Executive in charge of product development, to DEVELOP a solution for your so called minority problem. I'm sure if you dug a little deeper into this matter of dissatisfaction with your ADSL product,you would see that we as a community addressing problems via this site are just the tip of the iceberg. And given half the chance I'm sure that if your TELKOM website had some sort of public forum such as this site where people could air there dissatisfaction,you would be singing another tune.
Its only because of the recent efforts of sites like this and Mr.Rudolph Muller that these problems are getting exposure. I'm sure now that mass media (news papers) have gotten wind of the current state of your ADSL service more people, who would other wise be oblivious to sites like this for some or other reason will be bought to your attention, thus making your so called Minority a Majority problem. As you can see from posts via this site, that the current and only tool (ADSL customer service) that I think you are using to gauge the level of dissatisfaction among your customers is far from satisfactory. Please correct me if I'm wrong?
Further more it is actually a shame that some people have to go this level (creating a website) to try and get some action by your company to address these issues. Only to find your response to the problem at hand to be some cut and paste bunch of words most of it self glorying TELKOM and its lack luster effort. Most of it we have already heard.Not once have you actually addressed the issues at hand and told us what you are going to do to sort it out!!
1. 3gig cap
2. Port prioritization (Clients were lied too PLAN FACT)
3. Speed degradation
All your response did was prove that your company is not interested in the minority of PAYING customers who have expressed problems with your service, plain and simple. Granted the service is new and still in its growth phase but that still does not excuse the fact that the ADSL service is sub par even when compared with the most primitive of Country's using this type of Broadband service. This problem will not go away over night, we as paying TELKOM customs demand that the issues be dealt with by your company and as for your so called response to this problem to me it only highlighted what we already know and has shown me and I'm sure many out there that you as TELKOM are not interested in problems experienced by a minority.
Regards
You say the problems being experienced are by a few, they ARE STILL A PROBLEM MR. WHITE AND WILL NOT GO AWAY WITHOUT YOUR COMPANY (TELKOM) DOING SOMETHING ABOUT, get with the program. And Instead of this 'and I'm going to be very blunt here' useless cut and paste dribble posted (08/07/2003) which does nothing to address the problem and seems only to glorify TELKOM and its efforts in the ADSL arena,please use your position in TELKOM as Executive in charge of product development, to DEVELOP a solution for your so called minority problem. I'm sure if you dug a little deeper into this matter of dissatisfaction with your ADSL product,you would see that we as a community addressing problems via this site are just the tip of the iceberg. And given half the chance I'm sure that if your TELKOM website had some sort of public forum such as this site where people could air there dissatisfaction,you would be singing another tune.
Its only because of the recent efforts of sites like this and Mr.Rudolph Muller that these problems are getting exposure. I'm sure now that mass media (news papers) have gotten wind of the current state of your ADSL service more people, who would other wise be oblivious to sites like this for some or other reason will be bought to your attention, thus making your so called Minority a Majority problem. As you can see from posts via this site, that the current and only tool (ADSL customer service) that I think you are using to gauge the level of dissatisfaction among your customers is far from satisfactory. Please correct me if I'm wrong?
Further more it is actually a shame that some people have to go this level (creating a website) to try and get some action by your company to address these issues. Only to find your response to the problem at hand to be some cut and paste bunch of words most of it self glorying TELKOM and its lack luster effort. Most of it we have already heard.Not once have you actually addressed the issues at hand and told us what you are going to do to sort it out!!
1. 3gig cap
2. Port prioritization (Clients were lied too PLAN FACT)
3. Speed degradation
All your response did was prove that your company is not interested in the minority of PAYING customers who have expressed problems with your service, plain and simple. Granted the service is new and still in its growth phase but that still does not excuse the fact that the ADSL service is sub par even when compared with the most primitive of Country's using this type of Broadband service. This problem will not go away over night, we as paying TELKOM customs demand that the issues be dealt with by your company and as for your so called response to this problem to me it only highlighted what we already know and has shown me and I'm sure many out there that you as TELKOM are not interested in problems experienced by a minority.
Regards
Last edited: