Dear MWEB Business customer

FxpForce

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This was send to me.......


Telkom has recently advised us of changes to the pricing and structure of their wholesale ADSL service, which will take effect from 1 November 2005. Based on your current MWEB subscription:

The current 'capping' policy will change. This should not affect the majority of our customers, who generally operate within the limits of their current product cap. From 1 November onwards a 'hard-cap' policy will be implemented, which will result in all Internet access stopping once your cap is reached. This affects all Internet services, i.e. browsing, e-mail, FTP, etc., and both local and international traffic.



We will be introducing various new services and features to allow you to better manage your Internet usage, and to ensure an uninterrupted service going forward. Full details of this will be communicated to you during the next few weeks. In the interim, if you have any queries about these changes, please do not hesitate to contact us on 0860 100 154, or by replying to this e-mail.

Sincerely
MWEB Business Operations
 
forward it to ICASA and follow up with a phone call to them..

send/fax it to ICASA twice a day, and make as many phone calls each time, pestering them for a response..

only posting it on the forum doesn't get anyone at ICASA to see it..
 
Do ICASA have anything to do with this? They don't regulate SAIX, only Telkom.
 
Many people have asked about avenues for complaints with regard to the 1st of November changes to ADSL charges and capping. I have spoken to ICASA and they are of the opion that complaints can indeed help strengthen the findings report. I therefor ask that as many people as possible complain by sending an email (they prefer email for tracking purposes) to:


D Ngoasheng (Senior manager consumer affairs)
Email: [email protected] (liason)

The following fax number can be used if you have to fax, but only if you really cannot email:
Fax: 0114481369

Send your complaints through ASAP! Any material you might have received from your ISP or Telkom should also be forwarded with due notice...

Thanks in advance
Antowan
 
aaaaaaaaaaaaaaaaaaaarrrrrrrrhhhhhhhhh :mad: stil not feeling better, i've just had it up to here :( , @#$%!!!! Telscum. WTF are we gonna do, is there still any light in the tunnel? only enough gas to light a fart! :D #$%@!!! Hellkom....
 
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