Dear Shaun Green

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LoneGunman

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(mods, please delete any offtopic posts)

Dear Shaun Green

Another thing to raise with IBurst tomorrow (monday) seeing as you're willing to intercede between customers and IBurst Management - I've been disconnected perhaps 20 - 30 times today, if not more, mostly in the last hour or two. I can see there's massive errors of some kind with the signal coming in, and authentication errors, meaning it takes repeated attempts to even connect to the network. And when I do connect, I'm not even able to get 5 - 10k downloads speeds off a local site, before another disconnection occurs.

And best of all, as its now after 5pm on Sunday - so as a paying customer of this Service - I have no means at all, of either reporting this problem, or alerting any technicians to the fact that there seems to be malfunctions occurring.
(My guess is one or more towers have gone on the fritz)

I know Thami tends to shrug off the idea of expending any more money on customer service than he can get away with - however its totally unacceptable, unbusinesslike and rather stupid, for IBurst to offer 24/7 internet, without an equivalent 24/7 method of access to a help desk (and thus technician support for when the network has glitches)

Thanks Shaun.

As usual, can the dumb among us on forum, try to refrain from wasting space and pixels here saying how great their connection is - save it for when boasting at the other kids at school :P
 
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LoneGunman said:
so as a paying customer of this Service - I have no means at all, of either reporting this problem, or alerting any technicians to the fact that there seems to be malfunctions occurring.
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actually if you go to http://helpdesk.wbs.co.za click support and you can submit a little letter in the right category and they get back to you pretty quickly.

Oh and BTW my connection is better than yours
 
LoneGunman said:
(mods, please delete any offtopic posts)
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How do mods delete offtopic posts, when the topic is "Dear Shaun Green"? Just about anything to do with Iburst would be on-topic.

If the topic was "Disconnections in Midrand" or suchlike, your request would make more sense.

Anyway, You don't even say what Base Station you're connected to.

Go on, LG. Just tell us you're suffering from your usual delusions of grandeur.

BTW: No disconnections in Sandton this PM.
 
i agree...you should'nt take things so seriously...anyway weren’t you that guy that wrote all that sh*t about sentech? Sorry im really trying to stay on topic!
 
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Dear LG

LoneGunman said:
My current working rates that I get paid, are around R3000 per hour, what are yours, when you're off all fours?
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HAHAHA ... LG, you are so funny .. R3000 per hour ... HAHAHA yet again. So you must fall in the lower income group on this forum then :p

Why is it that everyone who is taken on about something, has to try to tell everyone how successful they are? This is not the creche playground LG, grow up.

Now how to keep it on topic? Hhmmm ...

Dear Shaun Green,

My connection ROCKS! :D
 
LoneGunman said:
My current working rates that I get paid, are around R3000 per hour, what are yours, when you're off all fours?
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And the best that you can afford is iBurst .... hahahahahahahahahahahaha.
 
LoneGunman said:
Gatecrasher - 'my usual delusions of grandeur'? you stupid little provincial south african wanker. My current working rates that I get paid, are around R3000 per hour, what are yours, when you're off all fours?
jjtoymachine - bite me
slimothy - blow me
Good to know this forum is its usual troll-fest of consumerist victims, 'tards and bullies..
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Holy crap, you make R480000 a month? SWEET! *humps your leg for table scraps*
 
tibby.dude said:
And the best that you can afford is iBurst .... hahahahahahahahahahahaha.
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I'd not waste my money on something that doesn't make me money either. He probably pumping his cash in stocks/property, which in the long run will pay for his 4453847th generation of kids and stuff.
 
Gee, it's easy hiding behind a nick and making claims like that. Guy's that are in your income group never make the mistake of divulging their income. You expected this thread will turn into a p contest? Wong.
 
then he's the last person who should talk about customer satisfaction
 
noone said:
maybe he's a minister or something
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If so, he's Rev. Creflo Dollar Jr
LoneGunman said:
As usual, can the dumb among us on forum, try to refrain from wasting space and pixels here saying how great their connection is - save it for when boasting at the other kids at school :P
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Just ignore Shaun
 
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i've heard some prostitutes charge that much ....
 
It looks like the topic of this thread is taking pot shots, therefore I think it is best to close it before insults progress to the next level.

LG, please post the disconnections problem you've been experiencing in the Problem Reports thread.

Thanks.
 
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