short story.
We have a fixed contract with a supplier, 2 payment options upfront installation and monthly debit order, or no upfront and higher monthly. With yearly increases. The fixed term is over and the contract continues, but we are now charged on the higher scale. We recently choose to discontinue the service, and get told we can drop your fees (to the lower amount). We still choose to cancel and get told - "check your contract" 3 months notice and disconnection fee.
So I read the contract.
We are entitled to a 30 day written fee increase. We have never received this on email.
Essentially, the debit order should never have moved form the initial amount.
I do a bit of reading and it seems like debit order fraud is taken quite seriously.
Do the sums, and
a)if we say you need to stick the original amount - they have overcharged us a decent amount of money
b)if we stick to the lower contract fee with annual increases- they still have overcharged us plenty to make it worth my while.
We have given them a notice to repay the overcharged bit, (without interest).
The response was, "we send the increases by email/sms but our system crashed in 2020 so we can't prove it."
NOW
a few options
a)according to PASA (sabric body for running debit orders) i can go to my bank, lodge the complaint and unless the supplier can prove the debit order fees were higher. it gets returned to me. it seems there is no time limit - this seems to good to be true. - anyone heard of this?
b)small claims court
c)name and shame. I suspect their business could be tied up with a lot of this and if the law really is on my side they could owe a packet.
We have a fixed contract with a supplier, 2 payment options upfront installation and monthly debit order, or no upfront and higher monthly. With yearly increases. The fixed term is over and the contract continues, but we are now charged on the higher scale. We recently choose to discontinue the service, and get told we can drop your fees (to the lower amount). We still choose to cancel and get told - "check your contract" 3 months notice and disconnection fee.
So I read the contract.
We are entitled to a 30 day written fee increase. We have never received this on email.
Essentially, the debit order should never have moved form the initial amount.
I do a bit of reading and it seems like debit order fraud is taken quite seriously.
Do the sums, and
a)if we say you need to stick the original amount - they have overcharged us a decent amount of money
b)if we stick to the lower contract fee with annual increases- they still have overcharged us plenty to make it worth my while.
We have given them a notice to repay the overcharged bit, (without interest).
The response was, "we send the increases by email/sms but our system crashed in 2020 so we can't prove it."
NOW
a few options
a)according to PASA (sabric body for running debit orders) i can go to my bank, lodge the complaint and unless the supplier can prove the debit order fees were higher. it gets returned to me. it seems there is no time limit - this seems to good to be true. - anyone heard of this?
b)small claims court
c)name and shame. I suspect their business could be tied up with a lot of this and if the law really is on my side they could owe a packet.
