Debit order on cancelled account

SlowInternet

SlowInternet

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On 18 April 2019 I cancelled my fixed LTE account with Afrihost because I took the 110Gb Vodacom deal. Later on the same day, I receive a statement from Afrihost for the new month. I lodged a query in the Clientzone. On the same date, I receive a reply from Afrihost advising that I do not have to worry because there will be no deduction as the account was cancelled.

As you have cancelled the 25GB (************@afrihost) now, it will be effective by the end of this month you will not be charged for the month of May.
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Today I receive a sms that Afrihost has indeed deducted the amount of R299 for the month of May. :mad:
 
Log a support ticket, providing all details as "ammo". Reject the Debit Order - Expect 20 mails from accounts - respond with all your "ammo", eventually they'll get the message.
 
I logged a support ticket and they replied a day later saying they are sorry and will refund within 14 days.

Trust you are well.
I have submitted a refund of R299.
It should reflect on your end within 14 days as it has not been verified as yet.
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Today I received an email saying the following:-

Thank You for the response and please do accept my apologies for the inconvenience caused. Unfortunately we are unable to track the refund request.
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So I decided enough is enough and lodged a dispute with my bank for an unauthorised debit order by Afrihost.

R299 isn't a lot of money it is just the fact that they are deducting monies for a cancelled account.
 
You lucky, my CellC contract lasted 2 days from 7th January !
FNB is still allowing them to steal my money.
 
SlowInternet said:
On 18 April 2019 I cancelled my fixed LTE account with Afrihost because I took the 110Gb Vodacom deal. Later on the same day, I receive a statement from Afrihost for the new month. I lodged a query in the Clientzone. On the same date, I receive a reply from Afrihost advising that I do not have to worry because there will be no deduction as the account was cancelled.



Today I receive a sms that Afrihost has indeed deducted the amount of R299 for the month of May. :mad:
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That is not good at all. Please send me a PM with your email address and I'll get this sorted out.
 
AfriNatic said:
That is not good at all. Please send me a PM with your email address and I'll get this sorted out.
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My bank has reversed the payment after I was advised by Adra J
Unfortunately we are unable to track the refund request. You have to contact your bank regarding the same.
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......and ******. from Customer care to rather contact my bank and have it reversed.
Apologies form the inconvenience caused, please note the refund request has been submitted, however the is a delay with the system in regards to clearing
the funds as Fezile has confirmed it will take up to 14 working days to clear, you can request with the bank to clear revers the funds on their side it will be quicker to get the funds back to you if the bank reverses the amount
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Last edited by a moderator:
Finally got FNB to agree to cancel each debit as it happens.........sadly month by month only, one at a time.
 
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