Dell 5G 5500 - Additional Klevv SSD Overheating Issue

[ADrunkenSandwich]

Hi All,

I hope you are all gearing up for the festive season. I need your help, I recently encountered an issue with my Dell 5G 5500 laptop, and I'm reaching out to seek advice and potential solutions from the community.

Here's the situation:

Laptop Specs:

• Dell 5G 5500
• Intel i7-10750H
• 16GB DDR4 RAM
• 512 GB Nvme SSD (1st M.2 slot)
• GTX 1660Ti

Upgrade Attempt: I decided to upgrade my laptop's storage by adding a Klevv CRAS C730 M.2 SSD with a 2TB configuration to the second M.2 slot. To ensure a fresh start, I reset Windows on the original 512GB Nvme SSD. Following the upgrade, I noticed an increase in temperature, especially during gaming sessions.

Temperature Issues: While using the Klevv SSD, the laptop temperature started to climb to around 70-75°C during gaming. I always use a riser and cooling pad due to the demanding games I play, but the laptop unexpectedly went into hibernation mode, rendering it unusable. This has never happened before, but I did not that at the time of hibernation the CPU temp was hitting about 100°C. Now I know the G5 is notorious for overheating issues but this has never happened before, so I am at a loss to what is going on.

Troubleshooting Steps:
I tried the following troubleshooting steps just to make sure that I covered all my bases and didn't damage the laptop.

1. Removed the Klevv SSD, and the laptop worked fine.
2. Cleaned the second M.2 slot in case of dust.
3. Gave the SSD to a friend for testing; he experienced no issues with it.
4. Friend's observations:
   • His SSD peaked at 66°C in CS2.
   • Klevv SSD peaked at 96°C in CS2.
   • CrystalDiskMark temperatures: His SSD 60-65°C, Klevv SSD 85-90°C.

Seeking Advice: I'm unsure if this is a manufacturer error or if there's a way to mitigate the overheating issue. I considered adding a thermal pad and heatsink to the Klevv SSD but wanted to seek the community's insights before taking any further steps.

Has anyone encountered a similar issue or have suggestions on how to resolve this? Any advice would be greatly appreciated.

Thank you in advance for your assistance!

 

[PatchTuesday]

No experience with your specific scenario however been in IT for yonks and I can tell you sometimes some hardware is just incompatible with others. While they effectively work in test benches/other machines with similar or same configurations, pairing the problematic ones together give endless headaches. Is there a reason behind it? Yeah probably, but is it worth your time and effort tracking down all the gremlins only for new ones to pop up? Probably not. So my advice is try a different brand in the second slot, see if it works as intended, and if it does, write off using the klevv in there. If the laptop craps out with a different brand then it might be a manufacturer defect but atleast you'd have a better idea of what may be happening