Dell Same Day Support

[DylanHaskin]

On the 31st December our Dell tape dive broke. I phone Dell at 11am, spoke to a guy in Ireland, and within 4 hours, we had a new tape drive and a technician had been to us to install it. Really awesome service I must say.

 

[MidnightWizard]

Contract

On the 31st December our Dell tape dive broke. I phone Dell at 11am, spoke to a guy in Ireland, and within 4 hours, we had a new tape drive and a technician had been to us to install it. Really awesome service I must say.

Are you a business / corporate client with an account manager ???
What sort of contract do you have with them ???

MW

 

[vangend]

I have never had a problem with Dell same day support. IBM is a different story.

 

[NoRulez]

Are you a business / corporate client with an account manager ???
What sort of contract do you have with them ???

MW

Obviously corporate. Most corporate accounts with critical servers have a 4-hour turnaround on service 24x7 (depending on the distance from the nearest international airport) while the standard warranty is usually NBD (next business day) over 3 years.
Still much better than most other major manufacturers with their 1 year "carry in" warranty...

 

[The_Unbeliever]

Awesome service!

Now if only the rest will follow suit... :erm: