Device is currently offline" on Rain 5G

R

Rose_B

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Hi guys,

I recently got a 5G rain sim card and a router. The sim has been activated and the Device is offline on the rain website.
I am unable to connect. Kindly please assist.
 
Hi @rain_mobile, i'm also facing the similar issue....my sim card is active but there is a message that says "Device Is Currently Offline" and i'm unable to connect to the internet. Please assist
 
Hi!@rain mobile ,please assist me also experiencing the same issue, currently ordered the R499 and R699 package but only the R499 which is working the R699 package currently says ""device is currently offline'' its been a week now trying to get hold of rain!
 
hello I recently upgrade to the premium 'buy 1 get 1 free' package and only one has arrived, the one that has been delivered has been activated but the device appears to be "currently offline." I also contacted support about the delivery situation i was told that the matter would be escalated buy did not receive a reference number. please assist
 

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thando Shingange said:
hello I recently upgrade to the premium 'buy 1 get 1 free' package and only one has arrived, the one that has been delivered has been activated but the device appears to be "currently offline." I also contacted support about the delivery situation i was told that the matter would be escalated buy did not receive a reference number. please assist
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Hi @thando Shingange I have received your PM
 
Hi @rain_mobile, i'm also facing the similar issue....my sim card is active but there is a message that says "Device Is Currently Offline" and i'm unable to connect to the internet. Please assist
 
Hi guys,

I recently got a 5G rain sim card and a router. The sim has been activated and the Device is offline on the rain website.
I am unable to connect. Kindly please assist.
@rain_mobile @rain_networks
 
We’re experiencing this on an existing RAIN package. Refuses to connect and website says it’s offline for 15 days now. But Rain still happily sucked their debit order out this month…
 
yes same here..
neoprema said:
We’re experiencing this on an existing RAIN package. Refuses to connect and website says it’s offline for 15 days now. But Rain still happily sucked their debit order out this month…
Click to expand...
 
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