Device is currently offline" on Rain 5G

Hi guys

I recently got rain 5G router ,everytime I try to connect it says device offline I did everything I could think of, resetting it, changing the position of the router nothing works. Please assist
 
Moody_ehi said:
Hi guys

I recently got rain 5G router ,everytime I try to connect it says device offline I did everything I could think of, resetting it, changing the position of the router nothing works. Please assist
Click to expand...
Havent been fixed since i got it 2 months ago. I would recommend requestion a refund which will also probably take many weeks months
 
Hi

I had a router delivered to me on the 29th of August, so far I have only been connected a few hours. I have been calling and they send reference numbers via email, that the problem has been logged and will be investigated every time, but nothing gets sorted. I am at a point of cancelling, because what is the point if I am never connected. The connection is green, it shows I am connected on my laptop, but my rain account shows, "device current offline" and has been staying that way.

My broadband please assist. I heard good feedback about lodging my complaint here. This is my last resort before cancelling all together. Thanx
 
VerQ said:
Hi

I had a router delivered to me on the 29th of August, so far I have only been connected a few hours. I have been calling and they send reference numbers via email, that the problem has been logged and will be investigated every time, but nothing gets sorted. I am at a point of cancelling, because what is the point if I am never connected. The connection is green, it shows I am connected on my laptop, but my rain account shows, "device current offline" and has been staying that way.

My broadband please assist. I heard good feedback about lodging my complaint here. This is my last resort before cancelling all together. Thanx
Click to expand...
Hi @VerQ , please provide me with your email via Pm using the following link: https://mybroadband.co.za/forum/conversations/add?to=rain_mobile
 
Hi. I recently got RainOne. Everything works fine. Internet works, everything is active but when i login into rain site to try change towers its says "device currently offline". I have switch the device off and on again and have tried resetting the device as instructed by the call centre. Please help, i just want to connect to the closest towrr to me.
 
Flusky said:
Hi. I recently got RainOne. Everything works fine. Internet works, everything is active but when i login into rain site to try change towers its says "device currently offline". I have switch the device off and on again and have tried resetting the device as instructed by the call centre. Please help, i just want to connect to the closest towrr to me.
Click to expand...
Hi @Flusky, please provide me with your email via Pm using the following link: https://mybroadband.co.za/forum/conversations/add?to=rain_mobile
 
I have the same problem since Rain upgraded my account to G5, whenever I switched the router on it said the network is off line in their webside.
can you help please.
Regards;
 
abdultahir said:
I have the same problem since Rain upgraded my account to G5, whenever I switched the router on it said the network is off line in their webside.
can you help please.
Regards;
Click to expand...
Hi Rain, please help. I'm still in need of a help since the beginning of August this year. you told me in your last responsed that there was a technical problem in the tower next to the building where I reside.
Regards
 
Last edited:
I'm really sick and tired of complaining about the faulty tower/s in springs. I've been with RainOne for two months, and its just been miserable. I always get the same response "technical problem" or "we have requested feedback". At this point it doesn't seem like anything is being done. I honestly don't know why i haven't left Rain for a better ISP. This will probably fall on deaf ears, sigh.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X