Device is offline

[thabosegwape]

I have recently upgraded from 4g to 5g uncapped on rain but am struggling to connect. It's has been a week now. I am so frustrated I feel like cancelling the contract. On my profile login, I get the message: the device is currently offline.
I have been calling and emailing rain customer support but am getting no assistance

 

[epah]

"Device be online for Op please. its friday."

 

[thabosegwape]

I am lost....

 

[rain_mobile]

Hi @thabosegwape

please use this link to provide me with the email address linked to the profile.

https://mybroadband.co.za/forum/conversations/add?to=rain_mobile

 

[R2Bit2]

I get this this too and today it even said that there were no devices connected to my account ‍
also when First got the unlimited premium package I had a minimum download speed of 100mbs and upload of 5mbs now I average 45mbs download and 0.8 upload so I have downgraded to the standard package that is capped at 50mbs , If after the downgrade I get lower than 45mbs I swear I am going to go all in consumer protection action

 

[Murkson]

I'm also getting the same problem here