Wish I could physically walk into the call centre and slap a few of those idiots! They are so useless!
Last month I decided to take the uncapped 1mb package. Was told it is better to do it the 1st as I would be billed for the entire month of September. So I call in on 1 October, and tell the guy I want the 1mb uncapped data package. He confirms if I want the 1mb going to 2mb or the 348 going to 1mb. I say no, put it on the 348 going on to 1mb as I had a 348 line at that stage.
Get my bill a few weeks later and discover a huge bill. go and enquire at Telkom last week and they say no, I have a 1mb line and 2mb uncapped data. but he is logging a dispute and it will be sorted. He also cancels my 2mb data line and gives me a 1mb data line.
I go home - and no internet access. And that's where it all started. A couple of hundred of calls - and the average waiting time to talk to a consultant is about 30 min - 1 hr!!!
I still have not resolved it. They wanna do all weird stuff! They say its my line - I say it is not! They say they know what they are doing (yeah right!) and I prove them wrong by buying an Afrihost 2gb package and entering the details. They still insist on sending a technician - who enters his own login details and confirms the line is fine. And yet they still pass me from one department to the next.
What do I do????? I don't wanna call 10210 again! It's painful!
PS: Sorry for the long explanation - needed to get all that off my chest!
Last month I decided to take the uncapped 1mb package. Was told it is better to do it the 1st as I would be billed for the entire month of September. So I call in on 1 October, and tell the guy I want the 1mb uncapped data package. He confirms if I want the 1mb going to 2mb or the 348 going to 1mb. I say no, put it on the 348 going on to 1mb as I had a 348 line at that stage.
Get my bill a few weeks later and discover a huge bill. go and enquire at Telkom last week and they say no, I have a 1mb line and 2mb uncapped data. but he is logging a dispute and it will be sorted. He also cancels my 2mb data line and gives me a 1mb data line.
I go home - and no internet access. And that's where it all started. A couple of hundred of calls - and the average waiting time to talk to a consultant is about 30 min - 1 hr!!!
I still have not resolved it. They wanna do all weird stuff! They say its my line - I say it is not! They say they know what they are doing (yeah right!) and I prove them wrong by buying an Afrihost 2gb package and entering the details. They still insist on sending a technician - who enters his own login details and confirms the line is fine. And yet they still pass me from one department to the next.
What do I do????? I don't wanna call 10210 again! It's painful!
PS: Sorry for the long explanation - needed to get all that off my chest!
