Did SIM swap, now have different number

[Slip777]

So I got mugged by two ****s and my phone was stolen. 2 days later I go to the Vodasuck shop and buy a new SIM card then got my old number swapped. They said it would take 24 hours to reactivate, but I tried using it 7-8 hours later and it worked, everything seemed normal and I was glad to have my number back.

I didn't realize until this afternoon after calling customer care that the last 2 digits of my number had changed from 05 to 75 overnight. Anybody who tried calling my original number would be told that my mailbox is full and the call was ended. The lady said that the SIM card was already activated and that I need to go out and buy a new SIM card, all because some moron at Vodacom messed up.

I'm wondering though how my cellphone worked with my original 05 number the night before, but the next day the number changes to 75, even though it was already activated. I also now have to enter a PIN number every time I turn on my phone, is this normal? I also got text messages from a train station giving updated train times, so this number must have belonged to some person who very well might have missed a train due to this mistake.

Thanks for any help

 

[Ockie]

Please go to the shop where the sim swop was done and request that they supply you with a new sim. It is normal that you now have to enter a pin number as each new sim is issued with a default pin. You may turn this off by using your phones security settings.

If you are on contract then the store should have confirmed your details on the system with you being present. ID number should have been matched to your ID book.

 

[MR.C]

The fault lies with the sales person at the store, if not, thats the only person that will follow it up to put the blame off themselves and onto someone else