Die Wilgers - terrible ping to exchange

R

Raven007140

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Third Sunday in a row where line speeds and ping have been terrible on a Sunday.


Tracing route to 197-80-200-232.jhb.mweb.co.za [197.80.200.232]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 482 ms 486 ms 493 ms ti-224-60-01.telkomadsl.co.za [105.224.60.1]
3 510 ms 477 ms 506 ms ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 472 ms 512 ms 508 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 569 ms 549 ms 522 ms 165.165.216.217
6 495 ms 496 ms 482 ms 196.43.11.202
7 456 ms 421 ms 391 ms 196.43.25.138
8 501 ms 508 ms 507 ms gigabitethernet1-1-2.vic-pr-1.mweb.co.za [197.80
.4.118]
9 441 ms 430 ms 393 ms 197-80-7-9.jhb.mweb.co.za [197.80.7.9]
10 458 ms 468 ms 421 ms tengig0-0-0-0.mca-pe-1.mweb.co.za [197.80.4.37]

11 336 ms 339 ms 366 ms 197-80-96-30.jhb.mweb.co.za [197.80.96.30]
12 440 ms 412 ms 416 ms OPTI-JHB-VP-Hosting.optinet.net [197.80.206.6]
13 335 ms 340 ms 325 ms 197-80-215-18.jhb.mweb.co.za [197.80.215.18]
14 444 ms 431 ms 457 ms 197-80-200-232.jhb.mweb.co.za [197.80.200.232]

Trace complete.

That's appalling!!!!
 
Wilgers/Silverlakes/Faerie glen suffering from massive congestion - pings outside peak times range from 500-1500.

Its not a router issue, its not an ISP issue - its a telkom exchange issue. If someone has 33ping in these areas, they must be on the very edge, on another exchange - had several reports from neighbours and friends in the area, high pings 100% consistent in every case.

We simply have to sit and wait until telkom helps us out - since we've tried calling to no avail.

Hope this explains it a bit :(
 
Exchange is congested - had a chance to verify it today.

Bit surprised though...that area tends to lead the pack when it comes to new tech (by PTA standards anyway). e.g. got 10mb quite a bit sooner than most other areas.
 
I am living in Equestria and I have a constant 600+ ping and DL speed is basically non existent. P2P connections are able to do 100KB/s but anything else never goes above 25.

Speed test using telkom guest login.JPG
 
FFS!!!! Problem STILL persisting!!! Yesterday a technician was at our house. He said that they have received numerous complaints about that exchange and he was on his way to go check it out. Obviously if it takes two weeks to go have a look at the exchange it's going to take another two weeks to sort it out:mad:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert www.saix.net

Tracing route to www.saix.net [196.25.1.204]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 311 ms 323 ms 359 ms ti-224-60-01.telkomadsl.co.za [105.224.60.1]
3 298 ms 292 ms 314 ms ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 292 ms 269 ms 222 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 118 ms 91 ms 74 ms rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.41]
6 184 ms 188 ms 181 ms wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za [1
96.43.11.30]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * wblv-ip-essr-1-atm-2-0-0-2.telkom-ipnet.co.za [196.43.11.
30] reports: Destination net unreachable.

Trace complete.

C:\Windows\system32>
 
Raven007140 said:
FFS!!!! Problem STILL persisting!!! Yesterday a technician was at our house. He said that they have received numerous complaints about that exchange and he was on his way to go check it out. Obviously if it takes two weeks to go have a look at the exchange it's going to take another two weeks to sort it out:mad:
Click to expand...
lol - be glad that its being checked out...some people are sitting on bad exchanges for years.

The tech might not be able to do much though...usually it requires a physical hardware upgrade at the exchange.
 
HavocXphere said:
lol - be glad that its being checked out...some people are sitting on bad exchanges for years.

The tech might not be able to do much though...usually it requires a physical hardware upgrade at the exchange.
Click to expand...
:cry:This needs to be fixed soon. I moved from Cell C to ADSL exactly because of latency issues and now Telkom has latency issues...fml
 
Yeah - the Wilgers one seems to have been fixed...or at least the one I know of.
 
I also live in the Wilgers/Willows, I've been experiencing issues for the past month now...

Everyday at around 6pm my packet loss goes up and I experience high ping, so far I had about 6 telkom technicians come out to my house, I eventually got my whole line at my house replaced, yet it did not resolve my issue, the last technician I had out was yesterday :D 18/07/2014, he said that we, or I am experiencing exchange congestion especially at the time specified.. Apparently he logged it so that the exchange can be upgraded but I have my doubts..

Recently, in the last week or so my packet loss would go so high (60-80%) that my net would connect and disconnect, every minute or so, in the past it only happened at night, but it has been quite consistent during the day now as well..

Well being a competitive gamer this problem is quite serious for me..
 
I had the exact same problem.

Got the problem solved by asking Telkom to move me from the Willows 3 DSLAM exchange to the Willows 5 DSLAM exchange and immediately all of my problems were a thing of the past.
 
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