Difference between Business and Residential ADSL.

BTTB

BTTB

Executive Member
Joined
Feb 6, 2004
Messages
8,429
Reaction score
1,061
Location
iKapa
I apologise if this question has been asked before.

Is their any difference in the service of a R680.00 Residential Account compared to a R800.00 Business Account, other than the price of course?

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
Nope, not that I can see anyway. We were forced to go with a business account since our phone line is owned by the company we rent our house from (we're ex-pats). Even though we pay the bill and that bill comes directly to us, Telkom obviously saw an oppurtunity and took it, which means it's costing us more.

I was under the impression that perhaps the business account would offer better customer service or a faster installation date, but sadly that's not the case. The only difference is the price, that's it.
 
You get:

- Guaranteed pings
- Guaranteed international speed
- 100GB cap
- 10 e-mail addresses
- 100MB web space with full publishing rights
- Free local calls and discounted national calls
- Free modem
- Discount if you are already a Telkom customer

Oh shti it's Telkom[:(!]... sorry BTTB, there's no difference between residential and business...


<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
 
Kekekekeke. Mad. [:D]

Good One.
So if the service is the same, then Telkom is overcharging the Business Clients or Undercharging the Residential Customers. Which is odd as all are capped at 3 gigs, so no benefit applies to either option. But ooops sorry I forgot...Mad you mentioned its Telkom. Maybe thats the difference. Ermmm...."Meneer, rules is rules, buy another account". Hau?


<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
Correct me if I am wrong, but I think I read somewhere else on the forums if you are a business customer they have to respond within 24 hours when you report a fault on your line.

Ajax
 
Yeah right! I got a business account and 24 hour response has never happened. As everyone else says it just costs more, thats it!

Cheers
B
 
Apparently business installations have priority during the day and home then takes priority at night and on w/e's. Think I read that somewhere on the forum too.
 
I think perhaps it would make a good addition to the ICASA complaint - businesses being charged more for the exact same service.

<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
 
I stand corrected, but it is in the ICASA complaint.

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
I dont see whats wrong with charging more for better support?

Business gets 24/7 support AFAIK.

Pick your battles...

- Colin Alston
colin at alston dot za dot org

"Getting traffic shaping right is easy and can be summed up in one word: Dont." -- George Barnett
 
99% of businesses who would have DSL are closed between 5PM and 8AM anyways so it's a waste of money. It should be an option to pay for that extra support if you want it or need it.

It should be 24/7 for residential users tho cos they're at home at all kinds of hours.

<font color="navy"><font size="1"><b>Where others have progress, we have Telkom.</b>
Hellkom website - http://telkomsucks.0catch.com</font id="size1"></font id="navy">
 
On the overcharging/undercharging issue.

When I had my line installed, I noticed the form the techie was filling in to report it as completed described my line as "ADSL sub-rate."

Apparently, a business line would be "ADSL basic rate." Of course, basic rate and primary rate are terms normally used to describe ISDN connections, with basic rate being two 64kbps B-channels and one 16kbps D-channel, and primary rate being 30 64kbps B-channels and one 64kbps D-channel.

Telkom, however, have chosen to also use the "basic rate" term to describe their business ADSL connections.

In Beurocrat, this means, business ADSL is the most basic ADSL connection they offer (of course, it's the only connection the offer,) and the residential "sub-rate" line is a basic rate line at a discount.

BTTB, to answer your question, Telkom are undercharging the residential customers.

It's the same service though, regardless.

Willie Viljoen
Web Developer

Adaptive Web Development
 
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">BTTB, to answer your question, Telkom are undercharging the residential customers.<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Or overcharging the business clients. [:)] In actual fact Telkom is overcharging for basically everthing. Thats why MyADSL exists. No?

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">
 
It is obvious that nobody know for sure what the difference is between "home" and "business" service.

Ask the helpdesk, and they are just as clueless.

Ask the people when you order, and they are just as clueless. Please try to tell them you don't want a business connection on a business line unless they can provide you with proof on paper that the additional cost will provide you with superior service[:)]

Nowhere on the Telkom website I could find at logical spot any explanation.

At best everything about this issue on this list is speculation.

So much for Telkom in a transparent democratic South Africa




South Africa needs World Class Broadband at World Competitive Prices.
 
telkom don't need to explain anything, the unfortunate thing is that they can do this and no one can or will stop them.ICASA is a joke and they prob make more money in there back pockets from telkom than they do from there salaries. Telco in South Africa is Proudly African ie. Proudly F'ed up.

There is no peace without war!!!
 
Pr13sT

I agree all telkom are doing is getting money for semselves and appartly we are ment to be talking about the diffirece between residentail and business ADSL?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X