DIGICHILLI CAN YOU HEAR ME ????

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rawoke

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BLIKSEM i"m upset !!!!
How useless are the idiots !!

Paid for December and Jan. Had little use of the line but fine teething problems etc. Since 4 days ago I can't log in anymore, it just says

"PAP Authentication failed "

Now i've tried the following
1) Filling in that stupid little support form on their website - TWICE !!!!
2) Called the Help DESK plus/minus at 6pm (Note Website says between 6am-10pm ON THE SUPPORT PAGE). Some unprofessional 'African-lady' answered and informed me "everybody is has gone home !" BUT she will pass on my msg and they will call me back the next day !


HAVEN"T HEARD ANYTHING FROM THESE'S IDIOTS !!!
Tried now 3 times just to contact them !!!
WAKEUP DE HELL UP !!!
 
I had similar issues - this is why I cancelled.

You didnt have to mention the race of the lady who answered the phone. I dont see the relevance of its mention.
 
I moved to Screamer end of Dec, not perfect but very useable...

There is a thread for this kind of stuff though ;)
 
O here we go @hoodrich ! I only mentioned the 'race' as you put it ! Cause when my ADSL account says "PAP Auth. Failed" I don't want to think I'm speaking to the cleaner !

Hmm screamer it is then !
 
rawoke said:
O here we go @hoodrich ! I only mentioned the 'race' as you put it ! Cause when my ADSL account says "PAP Auth. Failed" I don't want to think I'm speaking to the cleaner !

Hmm screamer it is then !
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did you ever once try and email dave at digichilli dot com? he will sort you out as he s the MD of DigiChilli
 
Stillie said:
did you ever once try and email dave at digichilli dot com? he will sort you out as he s the MD of DigiChilli
Click to expand...

The thing is one should not have to contact the MD to get a problem solved. Yes they are new and are bound to have teething issues but so far as I can tell DC have had 2 months of "teething" issues with glimmers of hope every odd person. I am still waiting for DC to get their issues resolved but 2 months of paying for a service that is virtually unusable that is bordering on unacceptable...
 
rawoke said:
O here we go @hoodrich ! I only mentioned the 'race' as you put it ! Cause when my ADSL account says "PAP Auth. Failed" I don't want to think I'm speaking to the cleaner !

Hmm screamer it is then !
Click to expand...

Didnt mean to p!ss you off man (I know DC has done that already).

Try emailing daveATdigichilliDOTcom, send him a PM on mybb, and try calling the call centre a bit earlier than you did. I'm sure Dave will be more than willing to rectify the problem. He seems to be very customer-focused.
 
digichilly is a failure - it WAS US that hyped them up, even before they started

seems like they are a small 2-bit company that has no f-ing clue how ISP's or Internet Infrastructures work
 
rawoke said:
O here we go @hoodrich ! I only mentioned the 'race' as you put it ! Cause when my ADSL account says "PAP Auth. Failed" I don't want to think I'm speaking to the cleaner !

Hmm screamer it is then !
Click to expand...

Understand your frustration. But being racist won't help you at all. I'm white so don't even start...

You making a statement that if a black lady answers the phone and can't help you that she is a cleaner or acting like a cleaner.

I'm not here to argue just saying you might get into trouble. :)
 
cavedog said:
Understand your frustration. But being racist won't help you at all. I'm white so don't even start...

You making a statement that if a black lady answers the phone and can't help you that she is a cleaner or acting like a cleaner.

I'm not here to argue just saying you might get into trouble. :)
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lol, what if she actually was the cleaner and there was no one in the office?
 
cavedog said:
I'm not here to argue just saying you might get into trouble. :)
Click to expand...

he does have a good point though - They are an internet company - get some IT people in there to help and not just regular people who work there because they need some kind of a job
 
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cavedog said:
You making a statement that if a black lady answers the phone and can't help you that she is a cleaner or acting like a cleaner.
Click to expand...

I felt the same way when I read his response, but I didnt want to turn his thread into one about racism etc etc. Thought I would just change the subject and move on.......
 
rawoke said:
....... Some unprofessional 'African-lady' answered and informed me "everybody is has gone home !" BUT she will pass on my msg and they will call me back the next day
Click to expand...

HoodRich said:
You didnt have to mention the race of the lady who answered the phone. I dont see the relevance of its mention.
Click to expand...

cavedog said:
Understand your frustration. But being racist won't help you at all. I'm white so don't even start...

You making a statement that if a black lady answers the phone and can't help you that she is a cleaner or acting like a cleaner.

I'm not here to argue just saying you might get into trouble. :)
Click to expand...

HoodRich said:
I felt the same way when I read his response, but I didnt want to turn his thread into one about racism etc etc. Thought I would just change the subject and move on.......
Click to expand...

I find it so interesting :whistle: because nobody complained here. I presume its totally different! :whistle:

I'd just like a slightly more credible source for the info than an Afrikaans-speaking local representative.
Click to expand...
 
Some people are racist some are not, some like beer some don't, some are christians some aren't, some like chocolate some like vanilla

Who gives a crap, i don't anymore its pointless
 
Vegeta said:
Some people are racist some are not, some like beer some don't, some are christians some aren't, some like chocolate some like vanilla

Who gives a crap, i don't anymore its pointless
Click to expand...

My take the OP started his post with "Bliksem" that means he is Afrikaans and therefore thus must be "RACIST", because when? he used the nice description of "African lady" to tell in a single sentence that it most probably was the cleaner cos' the rest already left. But if he said "a not so credible Afrikaans-speaking (white) lady" That would have been Ok. What an joke!

OK! Back to Topic.
I did not even look at Chillibeans or screamers! Just signed up with SAOL.
 
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I am Penguin said:
"a not so credible Afrikaans-speaking (white) lady" That would have been Ok. What an joke!
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bwahahahah roflmgdao! seriously have you ever heard someone use that "common" saying?

Oi i went to go pay my telkom account and this "not so credible Afrikaans-speaking white lady" was half a sleep and totally incompetent :D
haahaha gosh thats funny!! seriously dude! stop it!
 
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