Disapointing customer service from MTN

[themba990]

Hi
My SO has a contract with MTN (not topup) and she has been struggling to get them to provide her with itemised billing. She wants the details of the all the calls she's made; time, duration, cost etc. but they have failed for several months now to deliver.

What can she do? She's getting to the point that she want to cancel the contract and not deal with MTN ever again. Thanks

 

[Jola]

I have never been happy with customer service from MTN, now they are the only service provider that I refuse to use.

 

[aybbleek]

Have you tried contacting them on social media?

 

[Sydwayz]

Why doesnt your wife use https://mycontract.mtn.co.za/landing/landing.htm to view her itemised billing? And its free