Disappearing data - Rain + Afrihost

Nameite said:
So this morning i checked my data usage on Afrihost Client Zone and was surprised I've reached my cap (I'm on the 55+55gigs package)

The usage report shows 35.5gigs used on the 21st, though almost everyone was out of the house all day except my stepmom who only has a huawei P8 lite....and with our shoddy speed @ 8mbps, its kinda impossible to pull 35gigs by herself (needs constant 1 megabyte download for 10 hours to achieve this, highly unlikely on a phone with less than 16gigs of space used by an old lady over 60 years old)

So we opened a ticket to Afrihost support to get an all day usage log for the 21st (to check the time of usage so we can find out where the data "leak" occurred), and they sent me an empty CSV file.

Anyways, so assuming it was one of our PCs doing an update loop or something, I brought 10gigs this morning...I came home after being out all day, checked the router logs which shows 670megs download and 40megs upload, and I got an emailing stating I only have 1.65gigs left out of the 10gigs I just purchased this morning.

So I opened another support ticket to ask for the reason for this...


This is seriously making me lose faith in Rain, and the quality of support from Afrihost is also getting me down.
Are anyone experiencing the same thing? How did you guys resolve it?
Click to expand...

Heya Nameite. Really sorry to hear about your usage issues here. :( Also sorry about the late response, not sure how this didn't end up in the Afrihost sub forum. my mistake for missing this thread.

I believe there have been a few display errors on the App which basically tallied up a few days usage (leading up) and then displaying it all on one day which did alarm a few people. this is in no way a reflection of usage on that specific day, but more a total leading up to it. I hope that makes sense? ClientZone relies on an API to pull usage logs from the rain network and our developers are aware of the bug and working with Rain to resolve it. :) You should, however, be able to get a clear breakdown of your usage logs and session history by clicking on the usage graph in ClientZone and requesting a breakdown of your logs to be sent via mail. :)

With regards to your topup, this seems to be a separate matter and I'd love to take a look into what could have happened there. Please feel free to PM me the ticket references in question and I'll take a look at it for you. :)
 
IRVING said:
I had a similar issue on the 18th where I left a single laptop running the Windows update in the morning and got a email around 11am warning about usage, when I logged in to view usage it showed that over 20GB was used :mad:

Strange enough I did the same update later on another laptop on Telkom mobile and it recorded the total usage as 3.74GB. Both the laptops were basically on the same version as I run their updates concurrently.

Not sure why it would take 5 times more data to update on the Rain network unless the update failed numerous times which would still be weird if it managed to download so much data in that time frame.
Click to expand...

File sizes don't change depending on the network. You should be able to get a breakdown of your Rain logs by clicking on the usage graph in ClientZone. :) Please PM me your username if you still have any questions around this. :)
 
daiyaan said:
They better get their **** together.
Click to expand...

There will always be teething issues with a new product and network, but we're always working on improving the processes and making it easy for everybody. :)
 
CR Gold Member said:
I got the same thing happening to me this morning, just lost 16gigs of data in one day.

Can i get a log of my data usage for the day.


View attachment 472326
Click to expand...

This looks similar to the OP's issue where CZ is displaying the total from 22, 23, 24 and 25 October on the last day. :( As mentioned, this is just a display error and not a true reflection of your usage on that day. Our developers are working with Rain to sort out the API. :) I've received your PM and will ask our team to send you a breakdown of your usage logs. :)
 
AfriFella said:
This looks similar to the OP's issue where CZ is displaying the total from 22, 23, 24 and 25 October on the last day. :( As mentioned, this is just a display error and not a true reflection of your usage on that day. Our developers are working with Rain to sort out the API. :) I've received your PM and will ask our team to send you a breakdown of your usage logs. :)
Click to expand...

Retrieved data file for the month No data empty spread sheet
 
This is the spread sheet for my VDSL line and as per the total below I have just gone over 100 gig now against my LTE + I lost 40 gigs of data in a couple of hours :mad:

Date Download (MB) Upload (MB) Total (MB) Balance (MB)
01 10 2017 1027.831 107.235 1135.066 1135.066
02 10 2017 2041.231 259.532 2300.762 3435.828
03 10 2017 14899.529 589.656 15489.186 18925.014
04 10 2017 661.944 127.194 789.138 19714.152
05 10 2017 2103.854 152.531 2256.384 21970.536
06 10 2017 1528.553 148.225 1676.778 23647.314
07 10 2017 602.369 132.378 734.747 24382.061
08 10 2017 1068.093 129.816 1197.91 25579.971
09 10 2017 6744.313 239.964 6984.276 32564.247
10 10 2017 2670.03 192.158 2862.188 35426.436
11 10 2017 516.434 69.775 586.208 36012.644
12 10 2017 828.033 255.792 1083.825 37096.469
13 10 2017 3054.961 241.208 3296.169 40392.638
14 10 2017 2291.617 372.665 2664.283 43056.921
15 10 2017 4403.679 513.702 4917.381 47974.301
16 10 2017 1651.563 192.959 1844.522 49818.823
17 10 2017 2387.724 285.159 2672.883 52491.706
18 10 2017 5321.101 330.527 5651.628 58143.335
19 10 2017 4601.7 340.576 4942.275 63085.61
20 10 2017 1819.699 453.923 2273.622 65359.232
21 10 2017 14622.865 856.147 15479.012 80838.244
22 10 2017 491.041 154.914 645.955 81484.199
23 10 2017 12313.589 405.367 12718.956 94203.154
24 10 2017 10235.881 454.734 10690.615 104893.769
25 10 2017 1043.532 142.31 1185.842 106079.611
 
AfriFella said:
Heya Nameite. Really sorry to hear about your usage issues here. :( Also sorry about the late response, not sure how this didn't end up in the Afrihost sub forum. my mistake for missing this thread.

I believe there have been a few display errors on the App which basically tallied up a few days usage (leading up) and then displaying it all on one day which did alarm a few people. this is in no way a reflection of usage on that specific day, but more a total leading up to it. I hope that makes sense? ClientZone relies on an API to pull usage logs from the rain network and our developers are aware of the bug and working with Rain to resolve it. :) You should, however, be able to get a clear breakdown of your usage logs and session history by clicking on the usage graph in ClientZone and requesting a breakdown of your logs to be sent via mail. :)

With regards to your topup, this seems to be a separate matter and I'd love to take a look into what could have happened there. Please feel free to PM me the ticket references in question and I'll take a look at it for you. :)
Click to expand...

You got PM

If it was a display error it still doesnt show why there's a 12-14G difference between clientzone usage and router logs.

Our internet usage hasnt really changed, and telkom's 50gig LTE used to last us for 20 days usually....not sure how we finished 110gigs + 10gigs topup in 22 days on Rain.

Without the detailed usage logs, I'd imagine it would be hard to explain to customers :)
 
Nameite said:
You got PM

If it was a display error it still doesnt show why there's a 12-14G difference between clientzone usage and router logs.

Our internet usage hasnt really changed, and telkom's 50gig LTE used to last us for 20 days usually....not sure how we finished 110gigs + 10gigs topup in 22 days on Rain.

Without the detailed usage logs, I'd imagine it would be hard to explain to customers :)
Click to expand...

Thanks! We'll ask our Dev Team to retrieve the usage logs from RAIN.
 
AfriGenie said:
Thanks! We'll ask our Dev Team to retrieve the usage logs from RAIN.
Click to expand...

Cool

Looking forward to the response, keep me posted :)

Also, i didnt post it in Afrihost sction because i thought this was an ADSL section, maybe MyBB should make a dedicated ISP section since many ISPs have multiple services now.
@RPM
 
Nameite said:
Cool

Looking forward to the response, keep me posted :)

Also, i didnt post it in Afrihost sction because i thought this was an ADSL section, maybe MyBB should make a dedicated ISP section since many ISPs have multiple services now.
@RPM
Click to expand...

Thats why we have asked the mods to move this thread into the Afrihost sub-forum so that you can chat about anything Afrihost related. :)
 
I've had the same trouble with Afrihost fixed wireless, my telkom 4g is consistently 2-3 times faster and the data usage is inaccurate.
 
The usage definitely shouldn't be inaccurate. :(

Could you download the Huawei HiLink App and see if similar usage reflects there.
 
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