According to Discovery Bank's website and App, when a customer refers someone to Discovery Bank both you and the person being referred can receive up to 5,000 Discovery Miles. After moving to Discovery Bank about a year ago, which led to me moving to Discovery Medical Aid, Vitality and Insure, I referred two of my family members to join Discovery Bank using my referral code.
My one family member joined Discovery Bank using my referral code and opened a Gold Transactional Account. Following their first transaction, neither of us had received any Discovery Miles. I logged a query with Discovery Bank regarding this and have not received any feedback.
Subsequent to this, I referred another family member who also used my referral code to join, however, they were not sure which colour account (Black or Platinum) they wanted to open, so they proceeded in just opening a savings account until they could contact Discovery Bank. They did this to ensure that all the steps and time they had completed on the app was not lost when they continued their application the next day. Discovery Bank then informed them that again, neither of us would be receiving the Discovery Miles, since the savings account that they had opened, was not a qualifying product.
As much as I understand this, I think it is very sly of them to deny clients the benefit of a referral just because someone wanted to make sure which product they wanted to open. If this is the type of service provided by Discovery Bank and Discovery as a whole, I will be sure to move back to my previous bank and make sure to tell my family members to do the same. This is a pathetic lack of care and customer service.
Having such a big portfolio with Discovery Bank and seeing that my family member wanted to open a Black Bank Suite, one would expect Discovery Bank to be accommodating to ensure they provide the best customer service from the start, but they have really shown that they don't care about customer service and that they don't value customers with a significant portfolio of products with Discovery.
