Discovery Insure DQTrack

[iamgigglz]

We bought a new car a few months ago and insured it through Discovery Insure. Part of the package is a "DQTrack" tracking device. Aside from the usual vehicle recovery functionality, this device lets you log on and see where your car is, create trip log reports, maximum speed reports etc. It's actually brilliant considering it's "free".

Today I logged on to draw just such a report, and found that the information history stopped at 12:00pm on 6 June. I phoned Discovery's call centre to see what the issue was, only to be told "We are not receiving information from the device. We need to make a booking for a repair or replacement."

As I have to wait two weeks before they can come and sort it out, I asked if a non-functioning tracking unit would affect any claims. "Now that we have a booking for a repair, you are fully covered even though the unit is not working."

That's fine, but what if I hadn't checked? Would I merrily drive around with a dud tracking unit? What if something happened before I noticed; would I be covered?

I know other tracking companies ask that you run tests on occasion, but Discovery doesn't, so where does the responsibility lie?

 

[Fazda]

That is very interesting - I should imagine that it is up to Discovery to keep an eye on all of their units.

I would be seriously the hell in, if this had happened to me.

 

[jman]

I also have this. I'm not sure about your question, sorry, but I thought I would just add my 2 cents about DQ track. I got a new car about 2 months ago. The DQ track seemed to be working just fine, i.e. I could log onto the site and check reports and what not. A while later I received an email from them saying that it's not working properly. So we arranged for them to come fix it. Long story short, they've come to 'fix' it 3 times since, and they never have! The only time my DQ track seemed to work was the first time, and every time they've tried to fix it, well they just didn't.

Oh and they keep telling me they're sending a 'senior' technician to fix it, but every time it's the same damn guy!

So frustrating

 

[Fazda]

Oh and they keep telling me they're sending a 'senior' technician to fix it, but every time it's the same damn guy!

In effect they are right, as he is getting older and more "senior" every day!

 

[iamgigglz]

Interesting post, josh.

1. They sent you a mail to say the device isn't working, which implies they do monitor the devices but the system isn't working properly.

2. They've unsuccessfully attempted to fix it three times? Wonderful. I hope I have a better experience.

3. They sent the same guy? I'm hoping they do for me; I'll be having words with him. After the installation I managed to find the unit in less than 20 seconds. Not only that, but the wiring was terrible; one wire was actually supporting the weight of the device. He needs to do a better job this time.

 

[Fazda]

Not only that, but the wiring was terrible; one wire was actually supporting the weight of the device. He needs to do a better job this time.

That is interesting, I was led to believe that the Discovery unit was stand alone.

Obviously it isn't.

 

[longboy]

I also have the Discovery Tracker device fitted. \

It sends out a lot of false positives ie. "Accident Detected" when I braked slightly harder than usual to avoid a taxi, "car rolling" when I take longer than 3 seconds to shift from neutral to gear, etc. The built in accelerometer isn't programmed correctly methinks.

 

[iamgigglz]

That is interesting, I was led to believe that the Discovery unit was stand alone.

Obviously it isn't.

As far as I know it draws power from the car and detects when the ignition is on, possibly both from the same wire.

I also have the Discovery Tracker device fitted. \

It sends out a lot of false positives ie. "Accident Detected" when I braked slightly harder than usual to avoid a taxi, "car rolling" when I take longer than 3 seconds to shift from neutral to gear, etc. The built in accelerometer isn't programmed correctly methinks.

Yeah that sounds faulty. I've had a few "extreme" angles in my Duster going off-road and no false positives yet...although I guess it's faulty so who knows.

 

[jman]

Interesting post, josh.

1. They sent you a mail to say the device isn't working, which implies they do monitor the devices but the system isn't working properly.

2. They've unsuccessfully attempted to fix it three times? Wonderful. I hope I have a better experience.

3. They sent the same guy? I'm hoping they do for me; I'll be having words with him. After the installation I managed to find the unit in less than 20 seconds. Not only that, but the wiring was terrible; one wire was actually supporting the weight of the device. He needs to do a better job this time.

Actually this last time (a week ago), they sent me nothing, I sent them an email saying that I couldn't see anything on the DQ track site, only then did they schedule an appointment to 'fix' it again- someone is coming this friday, probably the same guy again (seems to be the only one in Midrand)

Seeing as mine never works, I suspect my wiring and the like is also terrible. Haven't looked for the thing so I don't know