DiscoveryCard Virgin Active cashbacks

[AvatarS]

I'm surprised that no one else has posted about this yet, since Discovery have indicated that it has affected all of their members and not just me.

As from November, I have not been receiving the cashbacks into my DiscoveryCard for the Virgin Active membership fee - they still deduct the monthly fee, but are not crediting the cashback (about half the membership fee). Repeated contact with the contact centre has them indicating that they don't have a turnaround time for resolving this issue (I get the same line every time I contact them).

If it's an issue that is affecting all of their members and has been ongoing for more than 3 months now, surely they must have taken steps to address this? How long can it possibly take to make changes to the system to allow it to do what it was doing before?

If you're a Virgin Active member receiving the cashbacks because of paying with your DiscoveryCard, are you experiencing the same? Or is my experience an isolated incident despite what I'm being told?
If the former, have you tried contacting them to resolve it?

 

[air]

Hi AvatarS

I am in the same boat as you - I have had numerous contact with the call centre - I have been *promised* it will be resolved by mid Feb 2011, which is when I would expect my Loyalty CashBacks.
I have on more than one occassion mentioned that their communication to Discovery clients is piss poor - how many thousands of calls have they had to take on this exact issue, when a simple email would have prevented the influx to a large degree? iirc there was also a Pick 'n Pay issue some time back, but thankfully that was resolved.

 

[AvatarS]

Hi AvatarS

I am in the same boat as you - I have had numerous contact with the call centre - I have been *promised* it will be resolved by mid Feb 2011, which is when I would expect my Loyalty CashBacks.
I have on more than one occassion mentioned that their communication to Discovery clients is piss poor - how many thousands of calls have they had to take on this exact issue, when a simple email would have prevented the influx to a large degree? iirc there was also a Pick 'n Pay issue some time back, but thankfully that was resolved.

Email I received today:

We apologise for the delay in paying your Virgin Active cash backs. We currently do not have a resolution for your query. Our Systems Department have confirmed that this has affected all our members and we do not have a turnaround time of when it will be resolved. We will credit your DiscoveryCard account once the technical error has been fixed.

Please accept our sincere apologies.

None of my calls to them have indicated a definite date for resolution either. Let's hope it's mid-Feb...

 

[air]

Hi AvatarS - check your trnasactions, there was a Virgin Active cashback yetserday/this morning.

cheers
air

 

[superskully]

Maybe not pertaining to the virginactive issue, but i have had numerous issues with discoverycard. If it was not for the cashback and healtyfood savings, i would have cancelled this card.
Quite recently, i upgraded from blue (debit card) to platinum (cos the fees are now almost the same).
A month later, although the blue card was supposed to be closed, the monthly fee was debited onto it, thus, telling me i am over the limit ... plus the online system now shows the old one and not new one.

 

[xrapidx]

www.hellopeter.com

 

[superskully]

www.hellopeter.com

Not sure if you referring to me, but, thanks.
I have done that and that dude does things quickly.

But u should not have to always go there to fix something.

 

[xrapidx]

Not sure if you referring to me, but, thanks.
I have done that and that dude does things quickly.

But u should not have to always go there to fix something.

Its up to you - but I only phone once

 

[sutekj]

How does the Discovery Virgin Active story work? Do you pay the R 500 activation fee and then still pay normal membership prices, of which some is paid back to you? I though they'd only charge you the special fee of around R100 per month?

So it's more like they charge you R400 per month, and then Discovery pays you back R 300? (I don't know the exact figures)

Someone fill me in please, because I've been considering getting a Virgin Active membership with Discovery discount.

 

[AvatarS]

Hi AvatarS - check your trnasactions, there was a Virgin Active cashback yetserday/this morning.

cheers
air

Nothing yet. Got another bs email about system errors and them working to resolve it. I've asked for a timeframe, again.

How does the Discovery Virgin Active story work? Do you pay the R 500 activation fee and then still pay normal membership prices, of which some is paid back to you? I though they'd only charge you the special fee of around R100 per month?

So it's more like they charge you R400 per month, and then Discovery pays you back R 300? (I don't know the exact figures)

Someone fill me in please, because I've been considering getting a Virgin Active membership with Discovery discount.

You pay the R500 or however much joining fee, then the month fee is R90-something. If you pay the monthly fee with your DiscoveryCard, you get a percentage back into your account at the end of the month (depending on your vitality status, I think). So it ends up being around R40-something a month in membership fees.

 

[MongooseMan]

I've had this issue for a year. Vitality blames Virgin Actives blames Discovery Card.
What tends to happen is I phone them after 3 months of ph4il, then the next month I get 4 months worth of deductions back in my account, then the month after that, nothing again.

I've phoned and emailed too many times now.

Then, after a year of utter accounting failures, they had the cheek to email me telling me that if I didn't go to gym enough times this month I'd be charged the full amount. Woo, that was a fun reply to write...