Unbelievable, I have been with I-Burst for 3 years now, served my 2 year contract and decided to stay even though I had a nightmare with billing from them for the first year (double billing, triple billings, all sorts, crap service etc.) but things were ok for the last year....Until now, I get my invoice yesterday and I am being overcharged by an extra R200 so I call and the lady there says I chose a VAS package which I never requested, so I told her to tell me when and how I requested this because I didn't and want this removed and I didn't want to be charged, she tells me that I have to prove that I didn't request this. The reality is that I don't have to prove anything because I never requested it, they need to prove that I requested this, eventually I spent 20 minutes holding on my cell (R60 airtime later) I get put through to Gift a TL in Iburst accounts who said they will credit this and it was an error.
Then I call back wanting to speak to Gift because I was still on the old 5 Gig package and decided that I might as well look at upgrading. Gift was busy so I asked for a call back, guess what nobody bothered to call me back (I spoke to Gugu in the call centre when I requested this call back). I then call back and get through to the same Gugu, so I ask her why didn't Gift call me back and she flat out lies to me stating that I never spoke to her and she is a different Gugu but I could here by the voice and the way she spoke that it is the same person I spoke to.... Anyways, I asked to be transferred to Retentions who can help me upgrade.
I spoke to Dudu there who said that she will sort this and will phone me back in the morning. She phoned me this morning and tells me that I now have the Uncapped for R599 and my current package running at the same time for the remainder of this month, so on 1 May I will be billed about 1.5 months (R900 for the uncapped service) but I also already paid R445 for my current package. So I said look can't we start the uncapped service from 1 May she says no they can't forwardward date these things. I asked to speak to a manager after she started speaking over me and apparently there are no managers available at all. Then she put me on hold and cut the call, I called back twice asking for people in the call centre to send Dudu a message to call me back, it has been over 30 minutes and she hasn't bothered to phone, last time I phoned I asked to be transferred to Dudu, the call got cut again....
Now I don't know what's happening with my packages, my billing and nobody in Iburst seems to give a cr@p. So I think I will be looking for an alternative ISP in the meantime for this cr@p service unless somebody bothers to contact me and resolve this today....
