Disgusting Support from Webafrica

E

ENuffAlready

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Joined
Feb 26, 2021
Messages
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My 500/250 Openserve package suddenly dropped down to 100/50 on the 5th of March.

It tooks me nearly 3 hours to CONVINCE someone at Webafrica to log a fault with Openserve.....

Openserve came out on the 6th March and we confirmed that the problem is external to me.

But since then nothing has happened, and everytime I contact Webafrica, I just get bullshit.......

(I have been asking for someone from Webafrica to CALL ME since last Wednesday and despite many promises, absolutely nothing has happened.

Is this their standard mode of operating now? (I have been a customer for 8 years, but I don't honestly see how I can stay with these guys after this experience)

Cheers
 
ENuffAlready said:
My 500/250 Openserve package suddenly dropped down to 100/50 on the 5th of March.

It tooks me nearly 3 hours to CONVINCE someone at Webafrica to log a fault with Openserve.....

Openserve came out on the 6th March and we confirmed that the problem is external to me.

But since then nothing has happened, and everytime I contact Webafrica, I just get bullshit.......

(I have been asking for someone from Webafrica to CALL ME since last Wednesday and despite many promises, absolutely nothing has happened.

Is this their standard mode of operating now? (I have been a customer for 8 years, but I don't honestly see how I can stay with these guys after this experience)

Cheers
Click to expand...
Yup. This has become WA's modus operandi. You can find many, many posts on this forum, like yours, repeating the same thing. Lack of support.

Lets see if you're really lucky and @WebAfrica Helper can appear and try to retain you until you have another problem.
 
ENuffAlready said:
My 500/250 Openserve package suddenly dropped down to 100/50 on the 5th of March.

It tooks me nearly 3 hours to CONVINCE someone at Webafrica to log a fault with Openserve.....

Openserve came out on the 6th March and we confirmed that the problem is external to me.

But since then nothing has happened, and everytime I contact Webafrica, I just get bullshit.......

(I have been asking for someone from Webafrica to CALL ME since last Wednesday and despite many promises, absolutely nothing has happened.

Is this their standard mode of operating now? (I have been a customer for 8 years, but I don't honestly see how I can stay with these guys after this experience)

Cheers
Click to expand...
Morning, we have reached out to your via private message - please have a look and advise via DM, when you have a chance.
 
Hi Guys, Thanks for your responses ... It seems that I was able to resolve the issue I was having with Webafrica for myself ... I have ordered another Fibre line from a different provider and different ISP ...

It looks like its going to be installed before I can get my current fault fixed... so F**k em
 
Last edited:
Sopbeen said:
Yup. This has become WA's modus operandi. You can find many, many posts on this forum, like yours, repeating the same thing. Lack of support.

Lets see if you're really lucky and @WebAfrica Helper can appear and try to retain you until you have another problem.
Click to expand...
Yeah they tried ... too late though, I have already ordered from another provider
 
Gawd, I just tried to cancel my service with Webafrica ... BUT no.... when you click on the option online it tells you to go the Whatsapp.... so you can imagine what level of priority "I would like to cancel my service" is going to get
 
Yeah, awful ... you live and you learn ... 1 hour and 47 minutes it took me to get the thing cancelled
 
Any luck?

I'm about to pull the trigger to cancel too, after the WebAfrica support agent told me that my package is more expensive than the advertised packages of WebAfrica since mine has "OpenServe increases of years baked into the price" and even if I upgrade/downgrade, those will stay in effect.

EDIT: And who are you going to?
EDIT2: OK the support agent was mistaken. I'll "reset" to the standard price. Why it is even more is just dodgy...
 
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Hi....kind of, my OpenServe line got sorted out whilst Vumatel were onsite installing a new line (via Afrhost)... My OpenServe line was disconnected on Monday.

So it took 2 weeks to resolve the issue with OpenServe... and the issue turned out to be THEIR configuration... Which I had been arguing was the problem from the offset... Unless ofcourse line faults are able to mimic consistent 100/50 speeds with no packet loss :)
 
ENuffAlready said:
My 500/250 Openserve package suddenly dropped down to 100/50 on the 5th of March.

It tooks me nearly 3 hours to CONVINCE someone at Webafrica to log a fault with Openserve.....

Openserve came out on the 6th March and we confirmed that the problem is external to me.

But since then nothing has happened, and everytime I contact Webafrica, I just get bullshit.......

(I have been asking for someone from Webafrica to CALL ME since last Wednesday and despite many promises, absolutely nothing has happened.

Is this their standard mode of operating now? (I have been a customer for 8 years, but I don't honestly see how I can stay with these guys after this experience)

Cheers
Click to expand...

I left these them a while ago! Poor service all round. They lied to me about my line speed for 6 months was suppose to be 300/150. Every time i logged a call they just reset port and said it’s okay and billed me for a package i wasn’t on.
Been wondering how many people think they have a 500mbps when they actually are on 150.
 
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