DNS issues

Jack Goa

Jack Goa

Well-Known Member
Joined
Sep 1, 2005
Messages
250
Reaction score
3
Location
Madiba Bay
I am so fed up right now. I have a reseller hosting account in the states. Now it so happens that some of my clients (all local) can not see their sites or receive email on some days.
But at the same time I can see their domains. After this problem have been popping up more and more often I started noticing all the ones having these issues have Telkom as an isp. Recently there was also a MWeb customer.
I am with web africa. So far two of the clients who changed over to web africa after I convinced them have had no more issues since.
I have taken up this issue with Telkom, but getting through to someone who understands the problem is like trying to tap blood from a rock.

Any web developers out there experience something like this?
 
Have been experiencing similar problems for past few days with clients connecting to my server in Dallas, Texas.

One client cannot connect with any speed even with a diginet line - gets errors on pings and tracert, but others do not have the problem in other locations. No complaints re. email however.

It's all chaotic here in SA and will remain so for as long as we have to rely on Telkscum for the top-level backbone!
 
Its bad SAIX dns. Get WA to contact SAIX to see if they can get a resolution to this?
 
I went through the whole process contacting telkom isp, etc. Eventually I managed to get someone to understand what I'm talking about, he took a look and said he cannot see any issues from where he is with any of the domains I supplied him.
However I convinced him to forward the issue to SAIX, who promptly replied, there is absolutely no DNS issues, etc.

It's useless basically. :(
 
Well then get someone to come out to your place, get your ISP to log a special fault query. You unfortunately have to push this all the way if you want it resolved.
 
Have you tried using opendns.com?
 
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