Do Blizzard even care...

S

Supes

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So my account got temporarily suspended due to it possibly being compromised.
This happened on Monday night, I received an email regarding it as I was kicked off the server...
As of today I have not heard anything from Blizzard, even after sending them 3 emails regarding the situation.

I've got Wrath sitting waiting for me, but can't even log on, this is just pathetic, I've even spoken to a GM on my gf's account and he said it takes a couple of hours up to 2 days for the investigation to complete. Well, its been more than that along with an expansion release, you'd think someone would at least have gotten back to me...

/vent
 
/shrug. 11 million paying customers. What's a couple bans/suspensions here and there.
Something similiar happened to me. Payment issue, account got blocked for subscription activation. Took a week of threatening and begging emails before I even got a response.

No they don't particularly care. Yes, it sucks to be you.
 
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One of my accounts got hacked beginning of the year.. Everything was deleted, gear, character. It took 2 months for the investigation to close and eventually everything was restored.
 
Supes said:
So my account got temporarily suspended due to it possibly being compromised.
This happened on Monday night, I received an email regarding it as I was kicked off the server...
As of today I have not heard anything from Blizzard, even after sending them 3 emails regarding the situation.

I've got Wrath sitting waiting for me, but can't even log on, this is just pathetic, I've even spoken to a GM on my gf's account and he said it takes a couple of hours up to 2 days for the investigation to complete. Well, its been more than that along with an expansion release, you'd think someone would at least have gotten back to me...

/vent
Click to expand...

Got my account compromised a few months back. Even after providing everything they wanted it took two weeks to get it back. Have you filled in the online form?
 
Been trying for a week to give a French company R 1 mil business. Phoned 4 times send numerous emails. Nothing!! I think it’s a French thing. They are all probably out on an extended lunch! Must say the receptionist had the most beautiful voice. Don’t mind phoning again..
/dialing
 
tell them you gonna own yourself if they dont sort it out. lol i heard they take that *** seriously.
 
Our one dudes accounts got compromised, the one that was used for botting was unbanned within a day or 2, the other took about a month to get back :/

Was actually kinda crap, cause he was away on holiday when it happened and we had to get hold of a gm to get the accounts suspended
 
I had some issues with one of my accounts a while back. I used Blizzards webform and it took anywhere between 2 weeks to a month to get any response. Speaking to GM's was just pointless, all I got from them boiled down to "This isnt my department. I cant help you, just wait it out".
 
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