Do ISPs get refunded when SEACOM is down?

[hyperian]

If an ISP has bought capacity on SEACOM, will they still be charged full rate even though that capacity was unavailable for an extended period of time? I very much doubt that we will get reduced rates from our ISPs because of the downtime.

 

[Hydrofire]

Why should we get reduced rates? Unless you have a service level agreement with your ISP and they haven't met the targets of that SLA, you are not entitled to a refund.

Consumer ADSL is provided on a "best effort" basis. Both by Telkom and the ISP. If you don't like their best effort you are welcome to try someone else.