Do not use Simplicity Online

That's crazy. How does a person sell something he does not believe in? Surely the sales agents know they are selling crap to the public?

Its quite simple, HP handles their own support (which come to think of it makes business sense since enables them to control the after market support of their product in its entirety, or at least to a large extent). Dont you think its a bargain to sell a product for commission or profit and have the product vendor handle service afterward? Also, if there is a demand for a product and you can sell it why not? Its not like they are selling tik...

If HP was so crap why would people still buy their products?

What brand is the drive that failed?
 
Send it back to the supplier HP. Tell them to exchange it.. If they repair the notebook you bound to experience more problems with the notebook. Poor workmanship to blame

You blame a hard drive failing on poor workmanship from HP??? Are you saying they installed it incorrectly or that they sourced a poorly manufactured drive?
 
Its quite simple, HP handles their own support (which come to think of it makes business sense since enables them to control the after market support of their product in its entirety, or at least to a large extent). Dont you think its a bargain to sell a product for commission or profit and have the product vendor handle service afterward? Also, if there is a demand for a product and you can sell it why not? Its not like they are selling tik...

If HP was so crap why would people still buy their products?

What brand is the drive that failed?

Sorry to hi-jack your other post Jouda.

I'm saying I have not had problems with HP, probably because I know so little about hardware and therefore never fiddled with it (plus I did not have the time to figure out the insides of a computer). The hard drive failed after a long air flight. I was told that it was Hitachi seagate or Samsung ... don't really know and don't care. Air pressure can, apparantly, damage a harddrive. (you would know better than I do).

I do have a problem when I buy something from a store and I'm told that they cannot swap it immediately or that I must pay them to send it to the supplier for repairs. When you buy something that's new, it should work, right? If it doesn't, the store must exchange it and they can deal with the supplier.
 
Sorry to hi-jack your other post Jouda.

I'm saying I have not had problems with HP, probably because I know so little about hardware and therefore never fiddled with it (plus I did not have the time to figure out the insides of a computer). The hard drive failed after a long air flight. I was told that it was Hitachi seagate or Samsung ... don't really know and don't care. Air pressure can, apparantly, damage a harddrive. (you would know better than I do).

I do have a problem when I buy something from a store and I'm told that they cannot swap it immediately or that I must pay them to send it to the supplier for repairs. When you buy something that's new, it should work, right? If it doesn't, the store must exchange it and they can deal with the supplier.

I understand why you are upset but with gear such as a laptop the supplier will not replace/repair the device if they do not know the cause of the failure. Should the seller take the risk of replacing a device that a user might have damaged and then make a loss? (I am not saying you did by the way). It is the same with many, many (if not most) hardware suppliers. They will take a look at the problem, if they can determine that the user is not at fault they will fix or replace. If your device was DOA I would understand why want to demand a replacement, but it worked when you unboxed it.

Retailers such as Incredible Erection will ten to one replace the device for you if it fails, but then you have too keep in mind that you are paying a premium for that service. I recently looked at getting a new dell laptop. IC was 3K more than the others.
 
I understand why you are upset but with gear such as a laptop the supplier will not replace/repair the device if they do not know the cause of the failure. Should the seller take the risk of replacing a device that a user might have damaged and then make a loss? (I am not saying you did by the way). It is the same with many, many (if not most) hardware suppliers. They will take a look at the problem, if they can determine that the user is not at fault they will fix or replace. If your device was DOA I would understand why want to demand a replacement, but it worked when you unboxed it.

Retailers such as Incredible Erection will ten to one replace the device for you if it fails, but then you have too keep in mind that you are paying a premium for that service. I recently looked at getting a new dell laptop. IC was 3K more than the others.

I'm not the one with the problem. The OP bought a new HP notebook. I'm just saying that mine worked for 5 years.
 
CPA fail.

Implied warranty of quality
56.
(1) In any transaction or agreement pertaining to the supply of goods to a
consumer there is an implied provision that the producer or importer, the distributor and
the retailer each warrant that the goods comply with the requirements and standards
contemplated
in section 55, except to the extent that those goods have been altered
contrary to the instructions, or after leaving the control, of the producer or importer, a
distributor or the retailer, as the case may be.
(2) Within six months after the delivery of any goods to a consumer, the consumer
may return the goods to the supplier, without penalty and at the supplier’s risk and
expense, if the goods fail to satisfy the requirements and standards contemplated in
section 55, and the supplier must, at the direction of the consumer, either—
(a)
repair or replace the failed, unsafe or defective goods; or
(b)
refund to the consumer the price paid by the consumer, for the goods.
(3) If a supplier repairs any particular goods or any component of any such goods, and
within three months after that repair, the failure, defect or unsafe feature has not been
remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—
(a)
replace the goods; or
(b)
refund to the consumer the price paid by the consumer for the goods.
(4) The implied warranty imposed by subsection (1), and the right to return goods set
out in subsection (2), are each in addition to—
(a)

any other implied warranty or condition imposed by the common law, this Act
or any other public regulation; and
(b)
any express warranty or condition stipulated by the producer or importer,
distributor or retailer, as the case may be


This is the actual act for those who are curious. As per the underlined section the retailer is also responsible additional to the manufacturer/distributor.
 
I have a question for those that are happy with this suppose standard.

If you bought a new car from a dealer and 3 weeks after you took delivery of the car a manufacturing faults causes the car to break down. You contact the dealer and they gave you the same answer as Simpilicty gave regarding the laptop, would you still be happy with this supposed norm/standard that now you have to go to the manufacture of the car or the dealer will assist however they will charge you?

You can apply this question to any other products you buy on a daily basis: food at the supermarket, clothes, books etc.
 
Send it back to the supplier HP. Tell them to exchange it.. If they repair the notebook you bound to experience more problems with the notebook. Poor workmanship to blame

HP is sorting it out and exchanging it for a new one.
 
I understand why you are upset but with gear such as a laptop the supplier will not replace/repair the device if they do not know the cause of the failure. Should the seller take the risk of replacing a device that a user might have damaged and then make a loss? (I am not saying you did by the way). It is the same with many, many (if not most) hardware suppliers. They will take a look at the problem, if they can determine that the user is not at fault they will fix or replace. If your device was DOA I would understand why want to demand a replacement, but it worked when you unboxed it.

Retailers such as Incredible Erection will ten to one replace the device for you if it fails, but then you have too keep in mind that you are paying a premium for that service. I recently looked at getting a new dell laptop. IC was 3K more than the others.

I think you might have mist the point I was trying to make. I have no issue with the fact that it has to go to manufacter before being replaced/repaired/etc. The problem I have is the fact that Simplicity wants to charge us to sort out the warranty.
 
Implied warranty of quality
56.
(1) In any transaction or agreement pertaining to the supply of goods to a
consumer there is an implied provision that the producer or importer, the distributor and
the retailer each warrant that the goods comply with the requirements and standards
contemplated
in section 55, except to the extent that those goods have been altered
contrary to the instructions, or after leaving the control, of the producer or importer, a
distributor or the retailer, as the case may be.
(2) Within six months after the delivery of any goods to a consumer, the consumer
may return the goods to the supplier, without penalty and at the supplier’s risk and
expense, if the goods fail to satisfy the requirements and standards contemplated in
section 55, and the supplier must, at the direction of the consumer, either—
(a)
repair or replace the failed, unsafe or defective goods; or
(b)
refund to the consumer the price paid by the consumer, for the goods.
(3) If a supplier repairs any particular goods or any component of any such goods, and
within three months after that repair, the failure, defect or unsafe feature has not been
remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—
(a)
replace the goods; or
(b)
refund to the consumer the price paid by the consumer for the goods.
(4) The implied warranty imposed by subsection (1), and the right to return goods set
out in subsection (2), are each in addition to—
(a)

any other implied warranty or condition imposed by the common law, this Act
or any other public regulation; and
(b)
any express warranty or condition stipulated by the producer or importer,
distributor or retailer, as the case may be


This is the actual act for those who are curious. As per the underlined section the retailer is also responsible additional to the manufacturer/distributor.

Thanks for looking it up. One of the problems with the CPA is that too many people will not fight for their rights. Look at the number of posts on here supporting Simplicity's "Illegal" action. I have previously bought from Simplicity, but if this is how they treat customers, and the Law, they will get no further business from me.
 
I'm not the one with the problem. The OP bought a new HP notebook. I'm just saying that mine worked for 5 years.

Yes it was a brand new HP, right out of the box. They only thing that was done was Office was installed and an antivirus. I do not have an issue with the HP brand or the fact that there was a faults on the product. The issue is the fact that the retailer wants to charge us to sort out the warranty on a product they sell.
 
That's crazy. How does a person sell something he does not believe in? Surely the sales agents know they are selling crap to the public?

Try asking that question to the employees at Makro and Incredible Connection when they're telling you about their Apple Macbook specials - everything goes through Core Group and no other company is allowed to make repairs under warranty. Its not that you sell something you don't believe in, very often it's the only way you can get the right to sell it.
 
I think you might have mist the point I was trying to make. I have no issue with the fact that it has to go to manufacter before being replaced/repaired/etc. The problem I have is the fact that Simplicity wants to charge us to sort out the warranty.

I understand it 100%. The point is they will have to fork out cash to courier it to HP, have to take the time to followup etc. The warranty is an issue between you and HP, yet you expect Simplicity to act on your behalf for free?
 
I understand it 100%. The point is they will have to fork out cash to courier it to HP, have to take the time to followup etc. The warranty is an issue between you and HP, yet you expect Simplicity to act on your behalf for free?

Jouda, the thing is as far as the conversation with HP went, HP would not have charged Simplicity to collect the item and swop it out for a new one, Simplicity could have arranged this with HP and HP would have collected it from us and deliver it back to us, so the point is it would not have cost Simplicity courier fees and yet they want us to pay for this.

It would have taken time, but is that not what good customer service is, taking the time to deliver a good overall experience for a customer when they purchase items from you? Like I asked in my earlier post, if it was a new car that you bought from a dealer and the car broke down, the dealer wanted to charge you to sort out the warranty on the car, it would also cost the dealer time to sort out the warranty and therefore you will be happy to pay?
 
Jouda, the thing is as far as the conversation with HP went, HP would not have charged Simplicity to collect the item and swop it out for a new one, Simplicity could have arranged this with HP and HP would have collected it from us and deliver it back to us, so the point is it would not have cost Simplicity courier fees and yet they want us to pay for this.

It would have taken time, but is that not what good customer service is, taking the time to deliver a good overall experience for a customer when they purchase items from you? Like I asked in my earlier post, if it was a new car that you bought from a dealer and the car broke down, the dealer wanted to charge you to sort out the warranty on the car, it would also cost the dealer time to sort out the warranty and therefore you will be happy to pay?

I am not going to convince you otherwise. fact of the matter is, and Ill say this again, you expect them to act on your behalf for free. How much did they want to charge you anyway?

Looking at your car analogy:
If you buy a new car from BMW, BMW will handle the warranty no?
If you buy a new car from BMW and BMW handles the warranty they will have skills and spares to handle the warranty no?
If you buy a second hand BMW that's still under warranty from VW will you take the car to VW or BMW when you want to get something fixed under warranty?
 
I am not going to convince you otherwise. fact of the matter is, and Ill say this again, you expect them to act on your behalf for free. How much did they want to charge you anyway?

Looking at your car analogy:
If you buy a new car from BMW, BMW will handle the warranty no?
If you buy a new car from BMW and BMW handles the warranty they will have skills and spares to handle the warranty no?
If you buy a second hand BMW that's still under warranty from VW will you take the car to VW or BMW when you want to get something fixed under warranty?

Good analogy and exactly how I see it.
 
I am not going to convince you otherwise. fact of the matter is, and Ill say this again, you expect them to act on your behalf for free. How much did they want to charge you anyway?

Looking at your car analogy:
If you buy a new car from BMW, BMW will handle the warranty no?
If you buy a new car from BMW and BMW handles the warranty they will have skills and spares to handle the warranty no?
If you buy a second hand BMW that's still under warranty from VW will you take the car to VW or BMW when you want to get something fixed under warranty?

First off the analogy is for a new car, so point 3 is not relevant, however usually people take it back to the dealer they bought the car and the dealer assist with sorting out resolving the warranty issue, by finding out how the warranty process work, where the car should go and help setting up appointments for having the car fixed at a relevant place that maintains the warranty. They do not charge the customer for the time they spend for the time it takes them do this, this is part of their customer service and cost of selling the car in the first place.

The new BMW you bought through a dealer of BMW goes back to the dealer and the dealer sort out the warranty with the manufacturer on your behalf, again they do no charge us for all the time they spent with filling out the necessary claim forms etc. that need to be submitted to the manufacturer. Mostly this refer to point 1 and 2 you mentioned as most car dealers are not the actual manufacturer of the make car they sell, they are just a retail outlet that specialize in a specific brand of car.

Finally yes I expect that they deliver the service of after sales customer service for free as this was a manufacturing fault on a product they sold to me even if the CPA did not states the following:
“1) In any transaction or agreement pertaining to the supply of goods to a
consumer there is an implied provision that the producer or importer, the distributor and
the retailer each warrant that the goods comply with the requirements and standards
contemplated ……
The implied warranty imposed by subsection (1), and the right to return goods set
out in subsection (2), are each in addition to— …….
(b)
any express warranty or condition stipulated by the producer or importer,
distributor or retailer, as the case may be

And no you will not change my mind on the fact that I believe that if you spent you hard earned money at a store the least they can do is provide a good quality after sales service for free when the fault is manufacturing related.

The charges were 10% handling fee (+/- R800) then 2 courier fees (80*2) = +/- R960
 
Last edited:
Dryad, to put it simply
With the car analogy the dealer and manufacturer are essentially the same company, hence you can take it to the dealer.
In your case, the manufacturer and retailer are most definitely not the same company. It really doesnt get any simpler than this to understand

But yes, the retailer should have according to the CPA have taken on any shipping costs etc involved with getting the notebook fixed. Then again, all they are at that point is a middleman since it will go to HP anyway. In a case like this I would choose to go direct.
 
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