Do people know what they ordered from Telkom?

[kaspaas]

Telkom claims that in general people are very satisfied with their ADSL offering and service.

The question is how many people actually know what ADSL is about, how many know what it is used for in the developed world?

How many are just thankful for a Telkom offering reducing the monthly Internet costs compared to telephone/ISDN?

 

[pdos]

Telkom have no way of knowing that the majority of users are satisfied.
If they did know they would have no hesitation in trumpeting the facts in the media.

Telkom's statement is pure wishful thinking that borders on being downright deceitful.

The best evidence to date is that 90% of the members of this forum are dissatisfied.

This is probably a reasonable representation of the general levels of dissatisfaction in the ADSL community as a whole.

 

[Quazzi]

I recently acquired ADSL and found the service from Telkom to be quite poor. My line was installed on Monday 4th August. I received my router on Tuesday evening and practically sat on the phone to telkom till friday trying to sort out a connection problem.

It turned out that my telephone had to be off the hook for my modem/router to connect up and as soon as I replaced my handset, the connection died. Needless to say, that obviously wasn't right and a telkom technician came out to sort me out.

In his defence, he had not had any training on ADSL but then again, why was he sent to sort me out if he knew nothing about the product we was to fix. Anyway, to cut a long story short, we replaced the filters on all my phone plugs and the modem/router connected up. Notice I said 'we', I helped him troubleshoot the problem.

So now, I have a capped ADSL connection (I dislike the cap idea but if I require more than 3Gigs I will pay for another account) and dare not go through the experience of phoning technical support even though I'm still having problems with my service.

Whenever I'm online for more than 10 minutes, my connection dies. I've got to reset my router and try connect again. Does anyone else experience this problem and if so, have you solved it, and if so, what did u do???

I would ask telkom, but I honestly don't think they even know themselves.

Famous quote from telkom before I shut up; We'll test the line but if there isn't a problem, we will have to charge you a call out fee.

Famous reply; sure, but if there is a problem, I'm going to charge you a call-out fee

 

[kaspaas]

Rule no 1:
Telkom is always right.

I'm sure the spokesperson for Telkom monitoring this list will gladly assist with a media release explaining the ignorance and stupidity of Quazzi daring to report a fault and even worse telling the world of Telkom's attitude in sending a technician who has not be trained properly to fix a fault.

Hans of Telkom ADSL: Will you please step out of your office and explain to us why we are all at fault in claiming that Telkom's ADSL is a stinker?


<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Quazzi</i>
<br />I recently acquired ADSL and found the service from Telkom to be quite poor. My line was installed on Monday 4th August. I received my router on Tuesday evening and practically sat on the phone to telkom till friday trying to sort out a connection problem.

It turned out that my telephone had to be off the hook for my modem/router to connect up and as soon as I replaced my handset, the connection died. Needless to say, that obviously wasn't right and a telkom technician came out to sort me out.

In his defence, he had not had any training on ADSL but then again, why was he sent to sort me out if he knew nothing about the product we was to fix. Anyway, to cut a long story short, we replaced the filters on all my phone plugs and the modem/router connected up. Notice I said 'we', I helped him troubleshoot the problem.

So now, I have a capped ADSL connection (I dislike the cap idea but if I require more than 3Gigs I will pay for another account) and dare not go through the experience of phoning technical support even though I'm still having problems with my service.

Whenever I'm online for more than 10 minutes, my connection dies. I've got to reset my router and try connect again. Does anyone else experience this problem and if so, have you solved it, and if so, what did u do???

I would ask telkom, but I honestly don't think they even know themselves.

Famous quote from telkom before I shut up; We'll test the line but if there isn't a problem, we will have to charge you a call out fee.

Famous reply; sure, but if there is a problem, I'm going to charge you a call-out fee
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

 

[bullstein]

I e-mailed a friend of mine in Germany about this ridiculous setup with adsl. He could not believe the ignorance of these people. I don't think Hans will even bother to reply, as you are a minority (says they without any testing).