Does anybody know how to cancel Rain?

F

FFMG

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Yesterday I posted a question using their chat and withing minutes someone called me back and answered all my questions.

So I created an account and placed an order ... but then I found out that I could not be RICA right-away, (as I have a passport) ... so I asked them to cancel ...

And of course, I heard nothing back from them.

So ... how do I cancel my order?
 
FFMG said:
Yesterday I posted a question using their chat and withing minutes someone called me back and answered all my questions.

So I created an account and placed an order ... but then I found out that I could not be RICA right-away, (as I have a passport) ... so I asked them to cancel ...

And of course, I heard nothing back from them.

So ... how do I cancel my order?
Click to expand...
Hi

Please PM me your email address linked to the rain account.
 
How do I cancel RAIN?
I logged 3 tickets already. 2 on the Website and 1 on the app.
The response is that an agent will be in contact with me in 24hours.
Its going on 3 working days already. There is no other way of contacting RAIN.
 
schalkjk said:
How do I cancel RAIN?
I logged 3 tickets already. 2 on the Website and 1 on the app.
The response is that an agent will be in contact with me in 24hours.
Its going on 3 working days already. There is no other way of contacting RAIN.
Click to expand...

Yeah, Rain have never responded to any of my tickets either and I have yet to received a refund from them.

The response I got from u/rain_mobile here was "the request needs to be approved and once approved you should receive the refund within 7-10 working days", it's funny, 'cause they took the money out of my account without any need for any "approvals" or anything.

Now I have to wait for some magic internal process to happen, (a process that I don't care much about), for them to refund my money.

Not sure what has to be "approved", I never got the service they offered, so they just need to refund.

Not sure who is in charge of their support / client but this is shocking to be honest.

I will need to take it up with my bank as I suspect they are trying to rip me off.
 
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