Does telkom backup my emails? **** please help

[Irfaan Ismail]

Hi All

My PC started to lag and I created a backup of Thunderbird Profile the reset it and now cannot access the profile. Does Telkom save all my emails? Would I be able to ask them to send them to me?

Please help me.
Thanks in advance

 

[ponder]

They have server backups but that does not extend to your personal negligence.

You should not be using an isp email account anyway, there are better alternatives out there.

 

[S8n667]

If you have backed up your Thunderbird profile, you should be able to pull the mails into your new profile.

 

[I O U]

Does Telkom save all my emails? Would I be able to ask them to send them to me?

It depends on whether you had Thunderbird setup as POP or IMAP ; if POP, would depend on your settings - read more here .. https://support.tigertech.net/thunderbird-lmos

Then, refer to these threads for some useful info. :
http://mybroadband.co.za/vb/showthread.php/282141-Telkom-Email-help-required
http://mybroadband.co.za/vb/showthread.php/422624-Change-Telkom-Email-Password

You should get your Email username & password from Telkom - don't think you can set it up via their web portal - and log in http://webmail.telkomsa.net/ to see if all your old mail is still there, but that depends on if Thunderbird was deleting it from the server. [Telkom might only save 30 days worth ? .. just a guess].

You might need to use/refer to these as well :
http://www.do.co.za/
https://online.telkomsa.net/smt/

Finally, take the advice given in this article & gradually move your mail away from Telkom (by spending a few weeks handing out your new GMail address to your contacts - both personal & business/institution) :
http://www.cnet.com/how-to/how-to-migrate-to-gmail/

Include in all your outgoing mail a note stating you will no longer be using your Telkom email address after a set period of time - say 30 days.

Note that GMail's spam filtering is excellent, but it sometimes puts legitimate mails into that folder, so check the spam folder regularly ; you can still use Thunderbird to get your GMail : http://pop2imap.com/thunderbird-gmail.php