Domains and Google Apps

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leonb

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I'm trying to make Google Apps work for our business - lot of benefits. Main benefit is that you can keep your domain name, and have all the functionality of Gmail (online archiving, etc).

To make it work, the MX records need to be changed. This can only be done by the domain admin. So last weekend I ask him to change the MX records to point to the google servers. It worked perfectly for a day. Then due to some other issues, he had to reset everything and now I'm haveing problems. Our company only receive about half of the emails. Some emails come through some not. E.g. emails send from Gmail acounts does not come through. The guys has checked, changed and reset a few times, but he says all is ok on his side.

Firstly, anyone with knowledge of google Apps that know what the problem might be.

Secondly, I'm thinking of moving the domain to someone with more technical expertise, and maybe who have done a setup for Google Apps in the past. Any suggestions of a real competent company that does hosting? Any complications when moving.

We cannot afford to lose emails, so I either need to sort out the google Apps or go back to the original email hosting server of my current host.
 
Whats the domain? or at least check the MX records using mxtoolbox and post results :)

Googleapps is famously easy to set up,can't imagine what kind of issues would require config to be restored to old

As an example i've got a setup running where Googleapps runs as a tertiary mail backup in case our domain exchange were down longer than a week ( our mail filtering can only spool mail for a week )
 
PsyWulf said:
Whats the domain? or at least check the MX records using mxtoolbox and post results :)

Googleapps is famously easy to set up,can't imagine what kind of issues would require config to be restored to old

As an example i've got a setup running where Googleapps runs as a tertiary mail backup in case our domain exchange were down longer than a week ( our mail filtering can only spool mail for a week )
Click to expand...

domain is ttsc.co.za

Everything looks OK, but I'm no expert - does this in me free time. Maybe you can see what is wrong. Much appreciated.
 
leonb said:
domain is ttsc.co.za

Everything looks OK, but I'm no expert - does this in me free time. Maybe you can see what is wrong. Much appreciated.
Click to expand...

1 aspmx.l.google.com 74.125.65.27 3 hrs SMTP Test Blacklist Check
5 alt1.aspmx.l.google.com 74.125.115.27 3 hrs SMTP Test Blacklist Check
5 alt2.aspmx.l.google.com 74.125.77.27 3 hrs SMTP Test Blacklist Check
10 aspmx2.googlemail.com 74.125.43.27 3 hrs SMTP Test Blacklist Check
10 aspmx3.googlemail.com 72.14.213.27 3 hrs SMTP Test Blacklist Check

Reported by ns.otherdns.com on Tuesday, January 25, 2011 at 6:49:01 AM (GMT-6)

From these records your domain is set to send its mail to google

ns.otherdns.com is the authoritative DNS for this domain,if the records are incorrect this is where it has to be updated
 
PsyWulf said:
1 aspmx.l.google.com 74.125.65.27 3 hrs SMTP Test Blacklist Check
5 alt1.aspmx.l.google.com 74.125.115.27 3 hrs SMTP Test Blacklist Check
5 alt2.aspmx.l.google.com 74.125.77.27 3 hrs SMTP Test Blacklist Check
10 aspmx2.googlemail.com 74.125.43.27 3 hrs SMTP Test Blacklist Check
10 aspmx3.googlemail.com 72.14.213.27 3 hrs SMTP Test Blacklist Check

Reported by ns.otherdns.com on Tuesday, January 25, 2011 at 6:49:01 AM (GMT-6)

From these records your domain is set to send its mail to google

ns.otherdns.com is the authoritative DNS for this domain,if the records are incorrect this is where it has to be updated
Click to expand...

You talking Greek to me. What records might be incorrect and how must it be fixed. Can it be this complicated?
 
The "phone book" that any mail server checks to see what ttsc email server's "phone number" is is pointing to google.

You say the domain admin reset the settings however this indicates the mail is still going to Googleapps' server? So the question is - is mail still supposed to be routed through google or somewhere else? From there we can work out what else this menace sysadmin may have done
 
PsyWulf said:
The "phone book" that any mail server checks to see what ttsc email server's "phone number" is is pointing to google.

You say the domain admin reset the settings however this indicates the mail is still going to Googleapps' server? So the question is - is mail still supposed to be routed through google or somewhere else? From there we can work out what else this menace sysadmin may have done
Click to expand...

By resetting, I mean that he set everything to default settings on his side and then add teh google servers mx records. So yes the mail is supposed to still get to us via google. I just got mail that was spooled for about 20 hours (a test email that I send from my work email). Strange?
 
Ok makes more sense then :)

Do you know how to access the webmail interface?
 
Pick an address,log into the webmail interface

Then use telnet to send a test mail to it
 
Previously I did not receive any delivery failure notifications. Then at about 15:00 this afternoon (same time I started receiving the spooled emails send from my work email), I get the following delivery failure notice (when sening from another gmail account):

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550-mail-qy0-f172.google.com [209.85.216.172] is currently not permitted to
550-relay through this server.
 
Got a mail address I can send a test mail to?
 
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