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Question of the Day: Will you be subscribing to the new Disney+ R49 streaming package?
Domains.co.za Payment Prorata?
- Thread starter slvR
- Start date
chopsky
Expert Member
If you add the package to your cart, you'll be able to determine at checkout how you'll be billed.
MGRobinson
Senior Member
As far as I know, they will bill you prorata for this month and then for next month as well. This is what I got from their shared hosting when testing. Elitehost also do this.
Hectic
Executive Member
In all probability the prorata amount will be added to next month's bill. Doubt they will debit you this time of the month.
Hectic
Executive Member
Lol. Also got charged now.
Murmaider
Expert Member
Hi Guys,
Just to clarify, we bill prorata for any service taken out before the 25th of the current month.
Any service taken out from the 25th until the end of the current month is billed prorata for the current month and the full amount for the following month. This is because our monthly invoicing for the following month runs on the 22nd of the month.
I hope this clarifies any misconceptions.
Regards,
Dave
Just to clarify, we bill prorata for any service taken out before the 25th of the current month.
Any service taken out from the 25th until the end of the current month is billed prorata for the current month and the full amount for the following month. This is because our monthly invoicing for the following month runs on the 22nd of the month.
I hope this clarifies any misconceptions.
Regards,
Dave
This is not communicated very well on the website before or during payment. On top of that the rebuild function was not working, support (which is said to be 24/7 without any noted exceptions) was not responding. This left a very bad taste in my mouth and I cancelled. I'd like to claim my money back as I used the product for about an hour before deciding it was not working out.
Murmaider
Expert Member
Hi,
Thank you for your feedback, I will take this up with our website guys to make this more visible on the site.
I would like to apologise that your ticket was not responded to in a timely manner. Responses were slow with it being 23:00 on boxing day.
We have tested the rebuild function and couldn't reproduce the error. Further investigation will be done by our dev's during normal office hours.
As I responded to your ticket earlier today, your refund was processed at 00:54 am last night and confirmation emailed to you at 06:45 this morning.
Regards,
Dave
No email was received by me, could you tell me which email it was sent from as my mailbox might of flagged it?
Seems like the email was flagged by Google as spam..
I'd like to apologize to Domains.co.za and Murmaider, seems like this caused a lot of communication issues. They replied very quickly to my queries and refunded me within hours.
Very good support from them, although the product I chose wasn't suited for my use.
Again, this was caused by emails from them being flagged as spam, Domains.co.za has fantastic support.
I'd like to apologize to Domains.co.za and Murmaider, seems like this caused a lot of communication issues. They replied very quickly to my queries and refunded me within hours.
Very good support from them, although the product I chose wasn't suited for my use.
Again, this was caused by emails from them being flagged as spam, Domains.co.za has fantastic support.
MGRobinson
Senior Member
That they do, in my burst of emails that I sent to them and in testing their product, I haven't experienced better/faster support from any other company.
@slvr and @fingerprintz.mgr, thank you for the compliments, we will certainly do our best to keep up the fantastic support