Tier 1 Customer Technical Support (Wayne) representative
Company Rep
Mar 27, 2013
237 Tier 1 Customer Technical Support is looking for talented, well-motivated individuals of excellence for this position. They must be able to maintain the high levels of service and accuracy which we currently achieve.

Job Level: Tier 1 Customer Technical Support Agent

Job Description
You will be in direct contact with our clients helping them to resolve any support issues that they may have. You will work within a team of passionate people whose goals are to maintain excellent service and to build our brand further. You will be handling incoming calls, support tickets and even online support chats in order to assist our customers. We strive for efficiency, effectiveness and professionalism at all times.

Skills Required
  • Must have at least 1-year relevant work experience working in the internet / domains / web hosting environment
  • Must be able to use web based applications (whm/cPanel)
  • Must be able to configure mail applications
  • Must have a valid Matric
  • Must be computer literate (MS Word, Excel & Outlook)
  • Must have advanced knowledge of the Internet and terminology
  • Must be able to work under pressure and achieve targets and deadlines
  • Must have excellent English communication skills (both verbal and written)
  • Must have excellent telephone skills and ensure appropriate action is taken relative to each call
  • Must be able to pay attention to detail and provide an excellent customer service
  • Must have the ability to plan, prioritise and organise their own workload, and to work comfortably within our deadlines
  • Must be flexible for adhoc duties as and when required
  • Must be able to build rapport with clients and ‘think on their feet’
  • Must respond to all email requests within the agreed time
  • Meeting KPI’s for the department and company
  • Must have a minimum of 2 contactable references
  • Tertiary or additional IT hardware or support related education
Personal Skills / Attributes
  • Patience
  • Must be reliable & punctual
  • Must be honest
  • Integrity & confidentiality is a necessity
  • Must be self-motivated and self-disciplined
  • Must have excellent communication skills (both verbal & written)
  • Must have excellent telephone skills
  • Applicant must be able to work in AND with a team of other people.
  • All the normal Personal stuff we normally forget about (Neat, tidy, punctual, courteous, passionate, etc.)
  • Confident to work directly with clients

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