Don't buy VOX Telecom!!!!!!!!!!!!!!!!!!

A

AlreadyGatvol

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Joined
Jan 12, 2022
Messages
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Just a heads up! if you are looking to do fixed LTE, DON'T BUY VOX!

They are terrible in their service delivery (it took me 2 weeks just to get them to sign me up, phoning numerous times and multiple emails). Then they didn't give me my rollover data TWICE (which I paid for). They either didn't respond to my emails or only replied weeks later, without fixing the problem. I phoned their call centre probably 50 times all together, listening to their annoyingly long recordings and time wasting blabberings. On my last inquiry to get my roll-over data sorted out, they took two weeks to respond and didn't even solve the problem. On two occasions the consultants said "someone will phone you". Guess what? NO SHOW! Make no mistake, VOX made sure they took THEIR full fee every month!
And on top of it all, they INCREASED their data fees from January 2022!
I have since joined another internet company, and applied and had the SIM Card in my router in only 2 1\2 days! Blistering fast internet and very efficient client service. What a joy!

No thanks. DO NOT BUY VOX Telecom!
 
Mike Hoxbig said:
Why did you try so hard to sign up with them?

I would have moved on after 2 days. If they don't want your money, somebody else will...
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They (unfortunetaly) were the only company that offered the deal I needed at the time. Things have changed since then..... : )
 
AlreadyGatvol said:
Just a heads up! if you are looking to do fixed LTE, DON'T BUY VOX!

They are terrible in their service delivery (it took me 2 weeks just to get them to sign me up, phoning numerous times and multiple emails). Then they didn't give me my rollover data TWICE (which I paid for). They either didn't respond to my emails or only replied weeks later, without fixing the problem. I phoned their call centre probably 50 times all together, listening to their annoyingly long recordings and time wasting blabberings. On my last inquiry to get my roll-over data sorted out, they took two weeks to respond and didn't even solve the problem. On two occasions the consultants said "someone will phone you". Guess what? NO SHOW! Make no mistake, VOX made sure they took THEIR full fee every month!
And on top of it all, they INCREASED their data fees from January 2022!
I have since joined another internet company, and applied and had the SIM Card in my router in only 2 1\2 days! Blistering fast internet and very efficient client service. What a joy!

No thanks. DO NOT BUY VOX Telecom!
Click to expand...

If you used two more exclamation marks I would have heeded the warning. As it stands now, with so few exclamation marks, I'm just not sure if it is a serious enough problem.
 
You chose the wrong service provider. You should've gone with Rain, they have great after sales service, everyone on the forums knows it. ;)
 
I'm very happy with the ISP I'm with now. R100 cheaper and more data. Oh and R0 delivery fee as opposed to that other one's R99. Best friends so far. Flex!

In case you missed it: DON'T BUY VOX!!!!!
 
AlreadyGatvol said:
I'm very happy with the ISP I'm with now. R100 cheaper and more data. Oh and R0 delivery fee as opposed to that other one's R99. Best friends so far. Flex!

In case you missed it: DON'T BUY VOX!!!!!
Click to expand...
True! Rip off.
 
ReaperSanta said:
May I ask for your ISP recommendation?
Click to expand...
I'm with Axxess now. Placed order online Monday morning 9:00, had the SIM in my router by Wednesday 12:00 (couriered all the way from PE to Pretoria!)! NO DELIVERY FEE! And MORE data for R100 cheaper. That's service! RECOMMEND!
 
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