Don't waste your time logging a billing query on MTN Active

[ajax]

My query was "closed" months ago already stating that "my query was forwarded to the billing department for their attention". No feedback. But the query is "CLOSED!"

 

[Digilus]

Yip ... I had a list of reference numbers for my billing queries. I finally went the HelloPeter.co.za route - and only then did I get them to sort my stuff out. Best try that perhaps ? I was over-billed by around 3 months AFTER my contract ended and I ported too - sigh.

 

[The_Pumpkin_King]

there is no billing department

 

[dj_jyno]

:wtf: MTN Active actually works?

 

[Jan99]

Yip, mtnactive (ok, and the 808 lack of call centre number) was one of the many reasons why I cancelled my 3G with MTN, and installed an ADSL line.

I am glad that hellopeter at least had some effect, with me they just replied with their standard copy/paste reply thanking me for the post. But nothing was mentioned of trying to fix the problem.

What is interesting is that I see a lot of people slashing Telkom for crap service, but in my experience the Telkom service are a thousand times better than MTN.