Double billing

Billing Issue

I was quite angry after getting this mail from Iburst, just because it takes time which i dont have plenty of to sort it out...:

Dear xxx

Kindly note that your iBurst account is in arrears.

As we would like to continue providing you with an uninterrupted service, we request that you settle the arrears urgently. Please note that failure to make payment may result in a suspended service.


Please make a payment into the following bank account as soon as possible:

Nedbank - JHB Business Centre
Account Name: iBurst (Pty) Ltd
Account Number: 1284 100 898
Branch Code: 128405
Reference XXXX

Kind regards
iBurst Credit Management Team


This after I purchased an additional bundle with my credit card and apparently it messed up the billing system on iburst side.. My account goes off with debit order and there is always money in my account.

Fortunately the problem was resolved in one phone call to Iburst....
 
Hi Zodiak

Please could you indicate the time of the call yesterday so that we can pull the recordings of the conversation.


Thanks
 
Sure, my calls are also recorded in my company, I can even provide the recording if need be in WAV or AUD formats but nonetheless, the call was exactly between 11:43 and 11:48 am yesterday, I listened to the way Sonette actually spoke to me now on the recording and actually cringed!
 
Hi Shaun
That matter which I pmd you about still hasn't been resolved. It's not good when you get different feedback from people in the same company.
 
Hi guys

Zodiak - seen as you have already pulled your calls please could you send them to me as I will only be able to retrieve these calls on Monday.

Thanks

Theone - When I get to the office just now I will check out the UTID and see the progress on this.

Thanks
 
Shaun, can you please pull these calls on your side as I haven't had the time today to do it and our servers block e-mailing of WAV files out of the company, therefore, it becomes quite difficult. Also, I had no access to these calls at home over the weekend. Also, I believe that it's not my job to provide these unless I really have to as you should be in charge of investigating your own poor service allegations. Please let me know once these calls have been listened to.
 
I was also double billed for R599 and because I didnt have enough funds in my account I had to pay R20 penalty fees.

IBurst said they will put the R20 back into my account but I see nothing so far (A week later). Can someone from Iburst please let me know when I can expect my money to be paid back into my account....
 
Shaun, i just received my electronic invoice.. and I have been double charged for a 1gig booster i purchased... R398 instead of R199 ...

How can i fix this before the debit order goes off end of this month??? Holding for the callcentre to finally answer on my cell is an expensive exercise.. for something thats not my fault.. its my second month in a row of incorrect billing now... :(
 
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