Douglasdale Area Congestion

T

Torchedqwe

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Hi,
I live in Hornbill Road in the Douglasdale area.
After complaining to Telkom this entire month about intermittent service(one day it works great next day high pings and lost packets) and getting errors closed or being told my line is fine I finally got through to a manager who spoke to the Ops manager for the Area. Apparently there is now a high level of congestion in the area and this all started the weekend that 10 Mb started (the exchange here was one of those upgraded).

I also escalated the fault and received a refernce number for it. Unfortauntely I have been told
that this is a planning issue and they have no ETA on when it might be resolved. I'd advise any customers in this area to log complaints as well and also have them escalated.If the managers say that escalating it won't change a thing please inform them that acording to Telkom's own policy if we speak to a manager and are still unhappy with the resolution we can get an escalation number. I'm hoping that having complaints pile up on there side will help decrease the time it takes them to sort this out.

From here on I'm debating making a complaint to ICASA. Any advicve from any forumites that have had a similair experience?
 
Aah, thanks this part :
>>>>>>>>>>>>>
The whole truth as described by Telkom:

Telkom has implemented Metro Ethernet DSLAMs at many locations resulting in Customer connecting to exchanges through these Metro Networks.
These metro networks (basically the box that you see in the street that says Telkom) connects to the exchange with one fibre cable. At this point in time these fibre cables connecting to the exchanges runs at ONLY 4mb. Therefore, if you have 16 customers in one metro network and all of them are using 4mb services, you will effectively end up with a 4/16mb service. This is the reality and this is where Telkom is at this point.

I big project has been launched within Telkom to upgrade these Metro Networks which will also prepare them for the 10mb lines.

Basically we are paying for 4mb lines which almost never can provide 4mb line speeds and this was raised with icasa by complaining clients.
We must now rally and log calls to identify all these oversubscribed areas, and this may result in a refund for the months where services were slow to you, the customer.

The bottomline, all the speed "promises" of a 4mb or 10mb line will NOT happen until their back-end infrastructure is in place.
>>>>>>>>>>>>>>>>>>>>>>>>>

seems to be the same problem since when I was speaking to the Call center manager she
forgot to put me on hold whilst she was chatting to the Ops manager for my area and I heard
mention fibre optic and congestion. Sure it is a guess but the effects that I'm experiencing are the same. I think I'll complain to Icasa. Thanks
 
My 4meg line cannot sync at anything more than 1meg, I'm not complaining at least I have that .. but Telkom advertises they have a 'wold-class' network. My arse!
 
Glad to see that Im not the only person.
I live on the corner of Hornbill and Galloway and have been having nothing but issues (knock on wood its been fine this week)
I have logged number of calls with Telkom. Some get closed with no actions being taken from Telkom side just a SMS saying "problem resolved".
Other times they want to come onsite when everything is working fine and then I will be charged...so I close the call.

Friend of mine lives in Milford just off galloway and same thing with him. Not sure if he logs calls though.
 
CARNaG3za said:
Glad to see that Im not the only person.
I live on the corner of Hornbill and Galloway and have been having nothing but issues (knock on wood its been fine this week)
I have logged number of calls with Telkom. Some get closed with no actions being taken from Telkom side just a SMS saying "problem resolved".
Other times they want to come onsite when everything is working fine and then I will be charged...so I close the call.

Friend of mine lives in Milford just off galloway and same thing with him. Not sure if he logs calls though.
Click to expand...

Yea and the worst is you never get straight answers, I'd recommend just speaking
to a manager and getting an escalation error reference number this way we can
hopefully kick up enough fuss that there planning departments speeds things up
 
lol Why do you have my nick name and stay in the same area as me... hmmmm
 
Torched said:
lol Why do you have my nick name and stay in the same area as me... hmmmm
Click to expand...

You have a great memory! Joined up over four years ago, only one previous post, and your still managed to remember your password. I'm impressed.
 
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